Jasmine West
Jonesboro,GA
Summary
Professionally adept at quickly and successfully responding to ever-changing environments, consistently achieves goals within critical project deadlines and ensures the quality and accuracy of projects. Able to work with, motivate, and mentor diverse teams, while leading by example as an individual contributor. Able to remain calm and work well in high-pressure situations, constantly seeking new challenges, and process improvements. A top administrator skilled in developing exceptional client relationships, both internal and external, through personal example, attention to detail, prioritization, and handling multiple tasks based on formal education and strategic market knowledge.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Better Health Group
Atlanta, GA
08.2023 - Current
- Analyzed patient data from multiple sources in order to determine potential causes for changes in reports.
- Presented findings to office managers and gave insights and recommendations on how to improve numbers.
- Navigated through mulitple EMRs to report on findings regarding patients.
- Compared EMR data to reports to the sxope database.
- Utilized our sxope database to build and analyze reports.
- Particpated in ad hoc projects whenever needed.
- Reported findings from meetings with office managers to regional managers and other leadership personnel.
- Remained compliant with HIPPA regulations when handling PHI
- Trained Providers and Office managers on how to navigate sxope.
Records Analyst I
J29 Inc
Douglasville, United States
12.2022 - 05.2023
- Prepared correspondence/documents using correct spelling, grammar and punctuation; proofread and reviewed documents for clarity and consistency
- Built a reconsideration case file from evidence submitted and received
- Analyzed each case to ensure it met the requirements for a valid reconsideration request as mandated by Centers for Medicare and Medicaid Services (CMS) or other customer entities
- Prioritized and organized work assignments
- Made decisions that supported business objectives and goals
- Identified and resolved problems or referred issues appropriately
- Typed up basic communications
- Accurately input appropriate data regarding beneficiary appeal requests and Part D plan case files into the applicable required systems.
Medical Scribe
Robin Healthcare
Douglasville, United States
01.2022 - 01.2023
- Transcribed medical notes for providers
- Sent completed notes to the provider through Robin Healthcare's HIPAA compliant system
- Assigned CPT & HCPCS codes to provider notes
- Prepared electronic charts of upcoming new and established patients by entering referring and other treating Doctors(s) contact information, and all medical information relevant to the office visit, including patient history, symptoms and complaint
- Navigated and entered information in the EMR
- Assisted physicians with documentation and data entry during patient visits
- Followed up on lab results and other diagnostic tests
- Assist physicians with documentation and data entry during patient visits.
Associate Financial Service Representative
E*TRADE Financial
Alpharetta, United States
07.2019 - 01.2022
- Assisted clients with ACH & Wire transfers
- Assisted clients with withdrawals and deposits
- Provided detailed analysis, research, and responses to customers over the phone, through email, chat and secure messaging
- Responded to complicated and challenging issues dealing with account restrictions related to fraud
- Answered incoming calls, emails and chats
- Made outbound calls to follow up with customers regarding their accounts
- Documented new customer information
- Maintained a Positive and professional customer service attitude
- Assisted with password resets, E
- Trade's website navigation and mobile app navigation and installation
- This position utilized excellent customer service and problem-solving skills related to various fraud-prevention/detection alerts to identify potential risks and/or losses.
Supervisor
UPS
Charlotte, United States
05.2016 - 07.2019
- Implemented employee personal development plans to ensure the continuing professional growth of department personnel
- Supported staffing and presort plans
- Focused on KPIs & Productivity
- Provided feedback and support
- Trained and Educated new hires about safety procedures
- Trained employees about the importance of conveyor securing
- Monitored the load quality of loaders
- Supervised conveyor belts and assisted with loading trucks
- Opened and closed Conveyor area
- Maintained ongoing relationships with Employees
- Functioned as an effective liaison/advocate to ensure that employees, department, and corporate needs are addressed in a timely and productive manner
- Established and maintained a cross-training program to promote development, enhanced flexibility, and ensure backup coverage of vital functions and processes.
Help Desk Specialist
Magnus Health
Raleigh, United States
06.2015 - 05.2016
- Resolved customer complaints in a timely and satisfactory manner
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Handled high-volume of customer inquiries via phone, live chat and email in a professional and timely manner
- Assisted clients with setting up their Magnus Health accounts, and educated them on how to navigate their accounts and the Magnus Health website
- Reviewed and verified accuracy of submitted documents to ensure quality control and accuracy
- Verified and reviewed vital documents such as shot records, school forms, and other documents to ensure accuracy.
Education
Bachelors of Science -
University of North Carolina at Charlotte
12.2019
Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Microsoft Office Word
- Leadership
- Customer Service
- Microsoft PowerPoint
- Computer Skills
- Microsoft Excel
- Microsoft Office
- Communication Skills
Personal Information
Title: Business Administrator
Timeline
Quality Analyst
Better Health Group
08.2023 - Current
Records Analyst I
J29 Inc
12.2022 - 05.2023
Medical Scribe
Robin Healthcare
01.2022 - 01.2023
Associate Financial Service Representative
E*TRADE Financial
07.2019 - 01.2022
Supervisor
UPS
05.2016 - 07.2019
Help Desk Specialist
Magnus Health
06.2015 - 05.2016
Bachelors of Science -
University of North Carolina at Charlotte
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