Overview
Work History
Education
Skills
Timeline
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Jasmine West

Fort Lauderdale

Overview

1
1
year of professional experience

Work History

Bartender

The Office Miami
07.2024 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bottle Girl

Club G5
01.2024 - 06.2024
  • Utilized effective communication skills to relay guest preferences or requests to bartenders and kitchen staff, ensuring a seamless service experience.
  • Contributed to venue profitability through proper handling and tracking of complimentary offerings or discounts when applicable.
  • Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
  • Demonstrated professionalism when addressing any customer complaints or concerns, aiming to resolve issues swiftly to maintain satisfaction levels.
  • Streamlined service processes by coordinating efficiently with bartenders and support staff.
  • Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
  • Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
  • Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
  • Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Players Bar & Grill
01.2024 - 04.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Office Administration - Office Administration

Penn Foster Career School
Scranton, PA
07.2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Alcohol awareness
  • Beverage preparation
  • Drink preparation techniques
  • Sales expertise
  • Marketing and sales experience

Timeline

Bartender

The Office Miami
07.2024 - 03.2025

Bottle Girl

Club G5
01.2024 - 06.2024

Waitress

Players Bar & Grill
01.2024 - 04.2024

Office Administration - Office Administration

Penn Foster Career School

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Jasmine West