Jasmine West-Hill
Client Coordinator/ Account Manager
Las Vegas,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Account Manager
DH Financial
Las Vegas, NV
02.2019 - Current
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Educated clients on new products or services to increase customer engagement with brand.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Researched competitors' activities and products to uncover new trends
- Recruited and hired top-level talent to add value and expertise to sales department.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Managed over 50 customer contacts per day and Increased sales by 45%
Real Estate Agent
Keller Williams
Las Vegas, NV
06.2018 - 05.2019
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Reviewed market research data and changed sales plans accordingly.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Maintained inventories and records of sales collaterals and closings.
- Represented buyers and sellers of developed and undeveloped properties.
- Negotiated, facilitated and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained 60% conversion rate at all times.
- Advertised client properties through websites, social media and real estate guides.
Leasing Agent
Lighthouse Properties
Las Vegas, NV
01.2018 - 07.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Escalated major issues to property manager for immediate remediation.
- Performed background checks on over 100 apartment applicants.
- Conducted property tours to highlight features of properties.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
Leasing Consultant
Standard Management
Las Vegas, NV
09.2016 - 07.2017
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Maintained 265 Unit Property during renovation and lease up.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
College Intern
Walt Disney World Company
Lake Buena Vista, FL
01.2014 - 04.2014
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Communicated and helps over 300 guest a day.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
Las Vegas, NV 08.2018 - Current
High School Diploma -
Simeon Career Academy
Chicago, IL 08.2005 - 06.2009
Skills
New account creation
Account verification
Account servicing skills
Team Training
Client rapport
Converting leads
Systems and software programs
Upselling
Account management
Client Development
Goals and performance
Outbound telephone marketing
Customer rapport
Relationship building and management
Certification
Customer Service Training - 2014
Timeline
Account Manager
DH Financial
02.2019 - Current
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
08.2018 - Current
Real Estate Agent
Keller Williams
06.2018 - 05.2019
Real Estate License - 2018
06-2018
Leasing Agent
Lighthouse Properties
01.2018 - 07.2018
Leasing Consultant
Standard Management
09.2016 - 07.2017
Customer Service Training - 2014
04-2014
College Intern
Walt Disney World Company
01.2014 - 04.2014
High School Diploma -
Simeon Career Academy
08.2005 - 06.2009