Jasmine Whaley
Dallas,TX
Summary
Compassionate and highly skilled Senior Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
13
13
years of professional experience
Work History
Sr Patient Service Rep PRN
Houston Methodist
The Woodlands, TX
10.2021 - Current
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
- Processed payments for services rendered by completing credit card authorization forms and accurately documented all financial transactions.
- Provided excellent customer service to ensure a positive experience for all customers.
- Assisted in resolving billing issues including researching accounts, preparing refunds or adjustments as needed.
- Coordinated care between multiple departments to ensure timely delivery of services to patients.
- Communicated effectively with other healthcare professionals regarding patient care needs or concerns.
- Escalated complex customer service issues to the appropriate personnel in a timely manner.
- Performed quality assurance checks on data entry into the Electronic Health Record system.
- Managed daily operations such as scheduling, registration, filing paperwork and answering phones.
- Assisted in training new hires on policies and procedures related to patient service processes.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Monitored department performance metrics to identify areas of improvement and recommend solutions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
Patient Service Representative III
Acclara
Houston, TX
05.2016 - Current
- Spoke to Patient’s via incoming and outgoing calls daily, spoke to Insurance companies, law offices and Provider Offices in regards to patient’s accounts
- Filled claims, reviewed claims, reprocessed claims if needed
- Verified Insurance via telephone, Avility, or the insurance company website
- Followed up on 70-80 accounts a day with high balances, no patient contact information, patient deceased , or in jeopardy of going into collections
- Reviewed accounts that are related to auto motive accident as workers comp to see if it would be covered under our facility
- Collect payments daily through Epic as well as the company website for accounts between $300-$200,000 or more
- Set up payment arrangements ,offered and applied Financial assistance if necessary
- Maintained confidentiality of patient data and condition to safeguard health information.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Kept current with literature and felid advancements to advocate to and for patients.
- Account Receivable
Patient Care Coordinator II
Memorial Hermann
Pearland, TX
07.2011 - 04.2016
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Completed documentation of care, hospital actions and patient activities.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated charitable, government and community resources for patients.
Education
High School Diploma -
North Star Christian Academy
Houston, TX06.2010
Skills
- Explaining Policy and Procedures
- Chart Pulling
- Family Medicine
- Demographics Information
- Patient Confidentiality and Data Security
- Providing Information and Resources
- Communicating to Patients and Families
- Resolving Problems
- Patient Greeting
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Call Transfers
- System Updates
- Patient Account Reviews
- Registration and Scheduling
- Insurance Information Collection
- Insurance Verification
- Administrative and Office Support
- Medical Billing
- Gathering Information From Patients
- Reminder Calls
- Outbound Calling
- Patient Health Information Access
- Medical Services Administration
- Accounts Payable and Accounts Receivable
- Spreadsheet Tracking
- Legal Liability Research
- Punctual and Hardworking
- Clerical and Filing Support
- Patient Admission
- Patient Medical Histories
- Payment Calculation
- Team Meetings
- System Verification
- 50 WPM Typing Speed
- Appointment Confirmation
- Hatian Creole/French Fluency
Timeline
Sr Patient Service Rep PRN
Houston Methodist
10.2021 - Current
Patient Service Representative III
Acclara
05.2016 - Current
Patient Care Coordinator II
Memorial Hermann
07.2011 - 04.2016
High School Diploma -
North Star Christian Academy