Jasmine Wheeler
Glendale,AZ
Summary
I'm a dedicated professional with a history of meeting company goals by utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Green Mango Pest Control
06.2023 - Current
- Performed daily, weekly, and quarterly evaluations with teams to ensure work is being completed at the highest standard
- Acute attention to detail to resolve customer-related issues
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Customer Service Representative
Green Mango Pest Control
06.2022 - 06.2023
Debt Collector
Alpha Recovery Corporation
06.2021 - 08.2021
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
Healthcare Recovery Specialist
RevSolve Inc.
11.2018 - 07.2020
- Adhered to appropriate legal scripting when required.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Handled estimated 120 inbound and outbound calls daily, remaining highly focused on securing required funds.
- Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
Education
No Degree - Business Organization Management
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Desert Hills High School
Gilbert, AZ05.2016
Skills
- Thoroughness and accuracy
- Adaptable with changing environments
- Creative problem solving
- Negotiation technique
- Communicative
- Attention to quality/details
- Professional telephone demeanor
Timeline
Customer Service Manager
Green Mango Pest Control
06.2023 - Current
Customer Service Representative
Green Mango Pest Control
06.2022 - 06.2023
Debt Collector
Alpha Recovery Corporation
06.2021 - 08.2021
Healthcare Recovery Specialist
RevSolve Inc.
11.2018 - 07.2020
No Degree - Business Organization Management
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Desert Hills High School
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