Jasmine Whitaker
Houston,TX
Summary
Innovative, pragmatic, and results-oriented professional tackling any job task with gusto and precision. Influences and delivers exceptional service and responds to questions and inquiries with feedback and fairness. Demonstrates a positive attitude and readiness to adapt to complex situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Jolie Whitaker Studio
Houston, PA
07.2011 - Current
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Exercised a customized character analysis to fashion a potential course of action and implement a reversible decision, if necessary.
- Help resolve limiting emotions and beliefs to invoke trust.
- Unpack and support personal stories and testimonies within the allotted time frame without impacting professional duties or extending the time expected
- Implemented preventative maintenance by choosing the wisest course of action and commentating the decision change to the client
- Set independent, reliable, and realistic goals for each individual client
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Determine and/or validate clients' ability to use sound judgment based on their verbal response, nonverbal response, and present condition of their hair/ scalp.
- Used discernment and effective communication to confidently decide the best course of action, convince them regardless of their confidence of requested service, and communicate alternative decisions to avoid resentment and regret of action taken.
- Investigated the client's journey, habits, and reliability using testimonials and observations to determine an action plan or action item
- Maintained salon finances, including budgeting, payroll, and bookkeeping.
- Organized and scheduled appointments for clients using software systems to determine appropriate time margins
- Assessed possible compatibility with overlapping clients to maintain enjoyment during the visit.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Managed staff by recruiting, training and coaching employees.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Ordered supplies and equipment needed for daily operations.
- Conducted regular meetings with staff members to discuss performance goals, sales techniques, and customer service procedures.
- Supervised and promoted company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
- Conferred with customers to understand needs and mitigate possible future concerns with service selection
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client, vendor, and supplier relationships.
Owner
C-140
Houston, TX
09.2018 - 11.2019
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Conducted periodic inspections of premises to identify potential problems or areas needing improvement.
- Marketed venue location and events using social media and websites.
- Oversaw events hosted for average of 150 people and assisted with crowd control.
- Participated in community events and developed relationships with public to attract new patrons.
Education
Bachelor of Science - Administration of Justice
Texas Southern University
Houston, TX05-2015
Skills
- Presentation Skills
- Staff Management
- Strategic Planning
- Creative Thinking
- Innovation Skills
- Quality Assurance
- Contract Management
- Project Management
- Process Improvement
- Policies and Procedures Development
- Staff Hiring
- Negotiation
- Issue Resolution
- Change Management
- Relationship Building
- Performance Improvement
- Incident Response
- New Business Development
- Professional Networking
- Business Marketing
Affiliations
- Learning new languages
- Listening to a vast variety of music including Blake Shelton, Ella Fitzgerald, and Moonchild
- Dabbles in personal wardrobe styling
- Enjoys flag football on family days
- Designs exclusive events and private commuity outings
Accomplishments
- Facilitated an adults-only hands-on personal maintenance class for hair and makeup
- Wrote, self-published, and illustrated a hair care e-book
- Voted Vice President of my graduating class of 2011
- Opened an exclusive event space and booked at least one event per week in the first year.
- Curated an impromptu public event from concept to completion in two weeks totaling 75 attendees with a budget under $500.
- Pitched, proposed, and secured a $400,000 interior design project to a major commercial real estate firm
- Hosted and facilitated a 21-day virtual mental health summit featuring 12 panelists.
Certification
- Bachelor of Science in Administration of Justice with Honors
- Mini Salon Operator License
- Cosmetology/ Operator License
References
References available upon request.
Timeline
Owner
C-140
09.2018 - 11.2019
Salon Owner/Operator
Jolie Whitaker Studio
07.2011 - Current
Bachelor of Science - Administration of Justice
Texas Southern University
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