Jasmine White
CO
Summary
I am an experienced specialist with a successful history of working in the customer service and health care industry. I've demonstrated to deliver outstanding customer satisfaction working directly with patients and their accounts providing knowledgeable and resourceful resources while leveraging technology to manage account processes. Over the last 5 years, I have been a crucial part of testing implemented workflows and provided feedback for process improvement to leadership. I have a previous background in team leadership and management where responsibilities included hiring, processing and training new employees. Focused experience with multi-team collaborations to complete projects and added familiarity working with deadlines. Combined 13 year experience of problem resolution, EPIC hyperspace certified, administrative/clerical support, data collection and application, and 3 years remote experience. My attention to detail and analytical mindset has placed me in role model status on my 2 most recent performance reviews.
Overview
13
13
years of professional experience
Work History
Patient Estimate Specialist
UCHealth
12.2018 - Current
- Member of a small team that processes 200+ patient and clinic requests per day to determine charges of CPT codes as it applies to insurance and/or self-pay accounts to assist the hospital in collecting payments
- Applied new workflow processes for estimate projects such as implementation of auto-finalization work queues, and provided feedback to leadership to achieve maximum efficiency for operational and business needs
Patient Access Registrar
UCHealth
08.2015 - 12.2018
- Key Accomplishments:
- Increased department copay collection by being top collector for 10 out of 12 months for two years in a row, reaching both personal and department goals.
- Mastered EPIC computer system for registration processes resulting in prompt and accurate registration as well as allowing management to utilize me for training of new team members
Shift Manager
Taco Bell
08.2010 - 07.2015
- Motivated leader of a team of 50 employees where I helped develop successful strategies keeping schedules aligned to meet business needs, and assisted with organizing new role-outs to maintain business goals resulting in being a key member of my store being a top performer in the district.
- Key Accomplishments:
- Assisted in new hire training of employees as well as annual evaluations to determine pay increases
- Maintained high standards of customer service during high-volume, fast-paced operations while meeting target labor percentage.
- Participated in quarterly leadership meetings to review financial reports as it pertained to profit and loss, company updates and process improvements.
Education
AGS degree -
Pikes Peak State College
08.2018
Skills
- Multi-team collaboration
- Registration and Scheduling
- Cost estimates
- Training
- Management
- Remote work
- Hiring
- Benefit Analysis
Timeline
Patient Estimate Specialist
UCHealth
12.2018 - Current
Patient Access Registrar
UCHealth
08.2015 - 12.2018
Shift Manager
Taco Bell
08.2010 - 07.2015
AGS degree -
Pikes Peak State College