Jasmine White
Graham,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Family Care Associates
2013.04 - Current
- Checking/checkout, setting appointments, insurance eligibility, collections, documentations, inbound/outbound calls, Medical Records, Analysis, Call center, Care Coordinator, Remote setting, HIPPA certificate
- Answered incoming customer inquiries regarding product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
High School Diploma -
Jordan Matthews High School
06.2011
Skills
- Complaint resolution
- Customer Retention
- De-Escalation Techniques
- Good communication skills
- Call Centers
- Customer Relationship Management
- Project Management
- Appointment Scheduling
- Data Entry
- Positive and professional
- Medical terminology knowledge
- Multi-Task Management
- Payment Processing
- Administrative Support
- Executive management support
- Documentation
Communication Skills
I am well connected to the patients and clients that I encounter. I enjoy being a voice to them on helping them overcome and obstacle and problems they are having.
Timeline
Customer Service Specialist
Family Care Associates
2013.04 - Current
High School Diploma -
Jordan Matthews High School
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