Jasmine White

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Updated patient records with accurate, current insurance policy information.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Improved workflow by introducing more efficient document handling and organization practices.
• scheduling patients and verified insurance