Jasmine R. White
Sicklerville
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine
07.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Used EPIC Systems for patient registration, scheduling, and chart prepping
- Handled patient inquiries and resolved issues efficiently.
- Maintained accurate patient records using electronic health record systems.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Provided support for insurance verification and eligibility checks.
- Educated patients about services offered and guided them through procedures.
- Collaborated with team members to enhance patient experience and satisfaction.
- Adhered to compliance regulations while managing confidential patient information.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Service Representative
PM Pediatrics Urgent Care
12.2023 - Current
- Assisted patients with check-in and registration processes, ensuring accurate information capture.
- Managed appointment scheduling for multiple providers, optimizing patient flow and reducing wait times.
- Used ECW to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Responded to patient inquiries via phone and in-person, providing clear and empathetic communication.
- Coordinated insurance verification processes, facilitating efficient billing and reducing claim denials.
Patient Service Representative
Cooper University Hospital
03.2021 - 05.2025
- Trained new staff on operational procedures and patient service protocols to enhance team performance.
- Developed and implemented process improvements that streamlined administrative tasks, increasing overall efficiency.
- Conducted follow-up calls to ensure patient satisfaction and address any concerns post-visit promptly.
- Collaborated with clinical staff to support seamless transitions between administrative and medical services.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Used EPIC to schedule appointments, registration, and chart prepping.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Assistant Manager
Chick-fil-A
08.2022 - 09.2023
- Led team in executing daily operational strategies, improving workflow efficiency.
- Developed training materials for new staff, enhancing onboarding process.
- Analyzed performance metrics to identify areas for improvement and optimize operations.
- Implemented inventory management systems, streamlining supply chain processes.
- Mentored junior staff, fostering professional development and increasing team capability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front of House Team Leader
Chipotle
09.2020 - 02.2021
- Led front of house operations, ensuring high standards of service and efficiency.
- Trained and mentored team members to enhance customer engagement and service delivery.
- Implemented process improvements to streamline order taking and food delivery procedures.
- Coordinated daily staffing schedules, optimizing labor resources for peak service times.
- Addressed customer feedback promptly, improving satisfaction and loyalty through proactive solutions.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
Head Coach
Chick-fil-A
05.2017 - 09.2020
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic plans to align departmental goals with organizational objectives.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
Associate of Applied Science - Science
Rowan College At Gloucester County
Sewell, NJHigh School Diploma -
Sterling High School
Somerdale, NJ06-2018
Skills
- Patient registration
- Appointment scheduling
- Electronic health records
- Insurance verification
- Customer service
- Payment processing
- Communication skills
- Team collaboration
- Process improvement
- Conflict resolution
- Administrative support
- Patient education
- Problem-solving
- Patient confidentiality
- Professionalism and etiquette
- Medical terminology
- Evaluating quality of care
- Attention to detail
- Multitasking capacity
Certification
- BLS Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Service Associate
Penn Medicine
07.2025 - Current
Patient Service Representative
PM Pediatrics Urgent Care
12.2023 - Current
Assistant Manager
Chick-fil-A
08.2022 - 09.2023
Patient Service Representative
Cooper University Hospital
03.2021 - 05.2025
Front of House Team Leader
Chipotle
09.2020 - 02.2021
Head Coach
Chick-fil-A
05.2017 - 09.2020
Associate of Applied Science - Science
Rowan College At Gloucester County
High School Diploma -
Sterling High School