Jasmine White-Jones
Cape Coral,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer experience leadership position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Leisure Services Manager
Hampton Manor Of Punta Gorda
Punta Gorda, FL
12.2022 - Current
- Develop weekly and monthly activity schedule
- Coordinate calendar with staff
- Coordinated with other departments to maintain streamlined and productive workflow.
- Seek vendors for outside entertainment bookings
- Schedule in-house activities and coordinating with local business for outings
- Promote participation during each event
- Meet with residents to discuss service needs and develop effective and practical solutions.
- Develop and maintain positive relationships with residents and their families to build rapport and trust
- Resolves resident complaints in professional and timely manner
Business Office/Human Resources Manager
Hampton Manor Of Punta Gorda
Punta Gorda, FL
05.2022 - 04.2023
- Maintains and oversees specific processes for collection and maintenance of resident data
- Confirming level of care to billing accuracy, and resident demographic information
- Responsibly manages all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy
- Assists Executive Director with managing community’s operation by utilizing independent judgment and discretion
- Manages and directs all accounts receivable, including pursuit and follow-up of unpaid balances
- Manages over 50 resident and prospective calls each day.
- Directs collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration
- Ensures employee files are maintained in accordance with Hampton Manor’s policies and procedures as well as federal, state, and local regulations
- Works with Executive Director to fully understand operating results and trends
- Diligently works toward completion of special projects, request, and assignments as appropriate
- Serves as community’s “manager-on-duty” on regular basis.
- Assists in sales process by conducting inquiry tours as necessary.
Customer Service Professional
H&R Block
Cape Coral, FL
01.2023 - 04.2023
- Scheduled clients using company virtual component
- Partnered with team to maintain office cleanliness and organization.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Updated account information to maintain customer records.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Human Resources Assistant
Aviation Safeguards, A Division of Command Security Corporation
Kew Gardens, NY
05.2015 - 12.2019
- Managed applications, granted access and taught employees airport duties and responsibilities
- Lead recruiter for JFK International Airport and LGA Airport, kept solid applicant pipeline which led to 3% overtime rate
- Maintained relationships with local employment agencies and referral organizations to ensure maximum company recruiting exposure
- Hand selected by Director-Human Resources to develop control processes
- Coordinated for Service Employees International Union review practices
- Conducted division personnel record and quality control procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized new employee orientation schedules for new hires
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
- Answered and redirected incoming phone calls for office
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Applied mediation and collaboration to successfully resolve employee complaints and grievances
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
Quality Assurance Auditor
LSG Sky Chefs, JFK International Airport
Jamaica, NY
09.2014 - 03.2015
- Inspected and reported deficiencies within flight kitchen service practices to management
- Insured supplies and food items are prepared for contracted airline flights
- Coordinated with logistics team when assembly line is behind in schedule
- Time management coordinator.
Administrative Assistant
Grove Fund Management
Garden City, NY
03.2011 - 06.2013
- Organized office activities and corporate events for executives
- Scheduled senior management conference calls and meetings
- Communication advisor for managers/corporate partners
- Properly allocated expense claims for managers/partners
- Accounts payable point person
- Vendors point of contact
- Assured for timely execution of corporate documents
- Managed executive email flow.
Education
Some College (No Degree) - Liberal Arts
Nassau Community College
Garden City, NY 09.2010 - 05.2012
Skills
Microsoft Office - Excel, Word, PowerPoint, and Outlookundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Customer Service Professional
H&R Block
01.2023 - 04.2023
Leisure Services Manager
Hampton Manor Of Punta Gorda
12.2022 - Current
Business Office/Human Resources Manager
Hampton Manor Of Punta Gorda
05.2022 - 04.2023
Human Resources Assistant
Aviation Safeguards, A Division of Command Security Corporation
05.2015 - 12.2019
Quality Assurance Auditor
LSG Sky Chefs, JFK International Airport
09.2014 - 03.2015
Administrative Assistant
Grove Fund Management
03.2011 - 06.2013
Some College (No Degree) - Liberal Arts
Nassau Community College
09.2010 - 05.2012
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