Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Hi, I’m
Jasmine Wilder
Hospitality Management
BALTIMORE,MD
Summary
Overview
9
years of professional experience
1
Certification
Work History
Montage Resorts And SpaBaltimore, MD
Stewarding Supervisor
06.2022 - Current
Job overview
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Controlled food costs and managed inventory.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Aimbridge Hospitality: Residence InnCockeysville, MD
Front Desk Supervisor
02.2021 - Current
Job overview
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Place Orders for Market items
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Copper Kitchen CateringBaltimore, MD
Bartender/Asst Event Planner
06.2021 - 01.2022
Job overview
- Annual Sales Volume: $1.5 Million
- Part time bartender/event planning as needed
- (Reason for looking: Have taken time to recharge during Covid, now looking for full time, long term management level position with well known, financially stable company.)
LifestyleOwings Mills, MD
Dining Supervisor
04.2020 - 05.2021
Job overview
- Annual Sales Volume: $3.5 Million
- Responsible for all dining services for a 420 resident senior living home, supervising over 30 employees
- Managed labor and food costs within company budgeted goals on a monthly basis
- Implemented all Covid related processed and procedures for safe dining and work environment
- Ensured all meals were prepared in accordance with company standards
- (Reason for leaving: There was very little growth opportunity, looking for a faster paced venue with growth potential.)
Round1 USATowson, MD
Food and Beverage Manager
09.2019 - 04.2020
Job overview
- Annual Sales Volume: $5.0 Million
- Hired in as Food and Beverage Supervisor, took over F&B Manager duties within 2 months
- Responsible for managing daily operation of entertainment venue including all food and beverage operations
- Supervised and managed a team of 40 employees, including all scheduling and personnel matters
- Responsible for maintaining inventories, COG and associated food costs
- Kept food costs at ???% during tenure, which was always at or below budget
- Monitored all compliance regulations for health and fire safety codes
- (Reason for leaving: Venue closed down due to Covid, carry-out food service was not sustainable.)
CRC RestaurantsBaltimore, MD
Kitchen/Floor Supervisor
02.2018 - 06.2019
Job overview
- Annual Sales Volume: $2.0 Million
- Overall BOH/FOH responsibility of a locally owned seafood restaurant, overseeing a staff of 10-15 employees
- Responsible for opening duties, both BOH/FOH training
- Managed inventory and food costs, keeping monthly costs within prescribed budget and goals
- (Reason for leaving: I was no longer able to open and Management would’nt honor my request for the evening shift.)
Phillips SeafoodBaltimore, MD
Hospitality Supervisor
03.2017 - 02.2018
Job overview
Collins Avenue ThriftstoreBaltimore, MD
Retail Manager
02.2014 - 02.2017
Job overview
Education
Community College of Baltimore County, Journalism
AA Degree from Mass Communication
06.2015
University Overview
ServSafe Certified
University Overview
Skills
- Market Understanding
- Proper Storage Procedures
- Service Training
- Guest Relations
- Monitoring Food Preparation
- Performance Improvement
- Supply Ordering and Management
- Payroll Administration
- POS Inventory System Operation
Certification
- Serv Safe Certification - 2019-2024
Timeline
Stewarding Supervisor
Montage Resorts And Spa
06.2022 - Current
Bartender/Asst Event Planner
Copper Kitchen Catering
06.2021 - 01.2022
Front Desk Supervisor
Aimbridge Hospitality: Residence Inn
02.2021 - Current
Dining Supervisor
Lifestyle
04.2020 - 05.2021
Food and Beverage Manager
Round1 USA
09.2019 - 04.2020
Kitchen/Floor Supervisor
CRC Restaurants
02.2018 - 06.2019
Hospitality Supervisor
Phillips Seafood
03.2017 - 02.2018
Retail Manager
Collins Avenue Thriftstore
02.2014 - 02.2017
Community College of Baltimore County, Journalism
AA Degree from Mass Communication
ServSafe Certified
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