Jasmine Williams
Goose Creek,SC
Summary
Results-driven professional seeking a managerial role in compliance, leveraging [7] years in professional experience and a strong background in assessments, collaboration, and navigating social services.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Ancora Education
01.2023 - Current
- This position is responsible for conducting outbound telephone calls to individuals that have inquired about campus programs of study, meeting with prospective students, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new-student orientation
- The Admissions Representative will routinely communicate with students throughout their educational experience
- Conduct outbound and inbound telephone calls, text, and e-mails; responding timely to all inquiries.
- Share information with prospective students, within the framework of Ancora Education’s Code of Conduct, state and federal accreditation guidelines
- Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations
- Follow-up with new students ensuring their positive transition to being an active student contribute to team initiatives and outcomes by Ancora Education’s demonstrated success in collaborating with diverse groups of employees and customers.
- Require attention to detail,
- Strong communication skills
- The ability to ensure compliance with regulations and policies.
- Ensuring that applicants meet the necessary requirements and guidelines for admission.
Support Associate
Tory Burch
11.2020 - Current
- Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
- Accurately process all POS transactions and capture of customer information.
- Have a proper understanding of the radio communication and all technology tools used in the store.
- Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
- Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Meet deadlines – Nimrods, damages, transfers, charge sends, etc
- Protect our assets by adhering to all loss prevention policies and procedures
- Detail oriented with ability to multi task and prioritize work to produce desired outcomes.
- Model behavior that reflects the company’s core values
- Appropriately manage conflict and take ownership for your part in the team dynamic
- Demonstrate a high degree of maturity and integrity
- Identify opportunities to support the team in delivering a transformational experience
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented
- Support the Customer Experience
- Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
- Ensure a high level of customer service through extensive product knowledge and product ownership
- Assist when necessary with operational activities.
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer
- Contribute to maintaining all brand and operating standards to support brand consistency
- Assist in maintaining store presentation standards including replenishment, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
Sales Associate
Ralph Lauren
04.2017 - 06.2023
- While doing so in a way that always best represents the brand and the company's values.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Adoptions Specialist
ADOPTIONS
08.2018 - 03.2021
- Responsible for supporting both the birth and adoptive families during the adoption process
- Perform or assist with home studies, parent background checks, parent counseling and the post-placement process
- To ensure a stable adoptive match, social workers may evaluate the home life and background of potential adoptive families, work with birth families to establish their level of involvement and assess the specific needs of the adopted child
- Social workers with experience in adoption cases may also work on research, policy development and client advocacy
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Education
High School Diploma -
Blackville-Hilda High School
Blackville, SCMaster of Arts - History
Charleston Southern University
North Charleston, SC04.2018
Skills
- Case Management
- Google Suite
- Microsoft Office
- Microsoft Outlook
- Identifying and resolving common customer issues
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Entering data quickly and accurately
- Conducting comprehensive assessments to ensure compliance with regulations and policies
- Collaborating with diverse stakeholders to develop and implement effective compliance strategies
- Navigating complex social service systems to advocate for clients and ensure their needs are met
- Attention to detail and strong analytical skills for identifying and mitigating compliance risks
- Excellent communication and interpersonal skills for establishing rapport and fostering a culture of compliance
- Customer Support
- Project Support
- Team Support
- Event Coordination
Timeline
Admissions Representative
Ancora Education
01.2023 - Current
Support Associate
Tory Burch
11.2020 - Current
Adoptions Specialist
ADOPTIONS
08.2018 - 03.2021
Sales Associate
Ralph Lauren
04.2017 - 06.2023
High School Diploma -
Blackville-Hilda High School
Master of Arts - History
Charleston Southern University
Accomplishments
- Ensuring compliance with admissions policies and regulations.
- Implementing processes to improve compliance,
- Collaborating with various stakeholders to establish
- Maintain compliance standards.