Jasmine Williams
Albany,GA
Summary
I'm a Customer Service Representative bringing top-notch skills in oral and written communication, active listening. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk Receptionist position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tele Direct Call Center
12.2017 - Current
- We are a 24/7 inbound and outbound call center messaging answering service for various companies.
- Greet customers warmly and ascertain problems or reason for calling.
- We Assist with placement of orders, refunds, or exchanges
- Maintenance request for different rental properties for tenants
- Appointment Setting
- Schedule, reschedule and cancel appointments for Dental, Vision doctor offices
- Send messages to the on call doctors for emergencies.
- Patient Surveys
- Updating Patient Records
- Benefit Inquiries
- Member Enrollment
- Medicare C&D Assistance
Customer Service Representative
Teleperformance
Albany , GA
05.2016 - 08.2016
- Assisted customers with billing issue, troubleshooting, payments and activation service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Substitute Teacher
Moultrie Road Head Start
08.2015 - 05.2016
- Follow lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate designed by absent teachers.
- Assign classwork as necessary, according to the lesson plans.
- Maintain a well-managed classroom and positive learning environment.
- Front office greeting parents, answering the phone and handling paper work as well.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Monitored student progress and provided feedback to students, parents and school administrators.
Education
Diploma - Early Childhood Education
Albany Technical College
Albany, GA12.2014
High School Diploma -
Monroe High School
Albany GA 05.2012
Skills
- Communication
- Active Listening
- Patience
- Adaptability
- 40 WPM
- Empathy
- Problem Solving
- Tenacity
- Scheduling
- Complaint resolution
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Tele Direct Call Center
12.2017 - Current
Customer Service Representative
Teleperformance
05.2016 - 08.2016
Substitute Teacher
Moultrie Road Head Start
08.2015 - 05.2016
Diploma - Early Childhood Education
Albany Technical College
High School Diploma -
Monroe High School