Jasmine Williams
Stockbridge,GA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Willow Bridge Property Management Llc
08.2023 - 11.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Auditor
Ryder Blue Buffalo (prologistix)
03.2022 - 12.2022
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Communicated with auditee staff to obtain necessary information for audits
- Interviewed auditees to gather data needed to conduct audits
- Developed audit policies, guiding administrative and technical functions
Leasing Assistant
First Communities Management
03.2022 - 08.2022
- Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
- Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
Transport Driver
Southeastern Trans Company
01.2022 - 04.2022
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Operated with safety and skill to avoid accidents and delays
- Conducted efficient cargo transfers to maintain route schedules
- Helped prepare and secure loads for delivery
- Updated daily logs and customer paperwork with relevant details
- Communicated with dispatch to convey delays and adjust delivery plans
- Checked loads against documentation before completing final delivery at destinations
Monitor
Weis
04.2019 - 09.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Resolved issues over phone with [Number] customers daily
- Met customer call guidelines for service levels, handle time and productivity
- Provided ongoing guest service
Pca/CNA Trainee
Senior Helpers In Healthcare In PA
05.2019 - 10.2020
- Cleaned and sterilized medical instruments and disposed of contaminated supplies
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Furthered skills by actively taking part in employee training and taking classes to improve skills
Security/Receptionist
Jackson Elementary School
03.2018 - 10.2020
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Operated multi-line telephone system to independently handle over [Number] calls each day
- Interacted with vendors to purchase and set up equipment and services
- Confirmed appointments, communicated with clients and updated client records
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Final Quality Inspector
Tectron International
07.2017 - 09.2019
- Monitored performance and generated reports detailing quality of product and defect rates
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Created and deployed best practices to improve efficiency and reduce defects
- Communicated with production team members about quality issues
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records
- Repaired faults, reassembled products and completed additional tests
Quality Control Inspector
Koyo Bearings
04.2013 - 10.2016
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Created and deployed best practices to improve efficiency and reduce defects
- Monitored performance and generated reports detailing quality of product and defect rates
- Performed visual inspections and non-destructive tests where appropriate
- Completed precise measurements using special tools
- Repaired faults, reassembled products and completed additional tests
Customer Service Manager
Walmart
05.2005 - 02.2012
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Created and reviewed invoices to confirm accuracy
- Completed special projects by using effective decision making, critical thinking and time management skills
- Took ownership of customer issues and followed problems through to resolution
- Developed service procedures, policies and standards
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
Quality Control Technician
Flowers Bakery
04.2004 - 11.2005
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
- Inspected [Product or Service] and compared against standards to meet regulatory requirements
- Performed thorough inspections of incoming materials and outgoing products
- Generated detailed reports outlining results and recommendations
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
- Reported problems and concerns to management
Education
GED -
Southern Regional Technical College
Thomasville, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Retail operations
- Team building
- Workload management
Timeline
Assistant Manager
Willow Bridge Property Management Llc
08.2023 - 11.2024
Leasing Assistant
First Communities Management
03.2022 - 08.2022
Auditor
Ryder Blue Buffalo (prologistix)
03.2022 - 12.2022
Transport Driver
Southeastern Trans Company
01.2022 - 04.2022
Pca/CNA Trainee
Senior Helpers In Healthcare In PA
05.2019 - 10.2020
Monitor
Weis
04.2019 - 09.2021
Security/Receptionist
Jackson Elementary School
03.2018 - 10.2020
Final Quality Inspector
Tectron International
07.2017 - 09.2019
Quality Control Inspector
Koyo Bearings
04.2013 - 10.2016
Customer Service Manager
Walmart
05.2005 - 02.2012
Quality Control Technician
Flowers Bakery
04.2004 - 11.2005
GED -
Southern Regional Technical College
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