Jasmine Williams
Las Vegas
Summary
Dynamic professional with a proven track record in staff management and customer service, notably at Allied Universal Security Services. Skilled in CCTV monitoring and fostering teamwork, I excel in creating secure environments and enhancing operational efficiency. Demonstrated ability to train security personnel, ensuring a high level of professionalism and reliability.
Overview
12
12
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
06.2017 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Investigated incidents and wrote reports.
- Oversaw daily duties of 10 security employees during assigned hours.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Personal Assistant
Tranquil Care Hospice
04.2013 - 05.2017
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Receptionist
Securitas Security
02.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales Associate
Body Basics
12.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Leuzinger High School
Hawthorne, CA06.2014
Skills
- CCTV monitoring
- Staff management
- Security personnel training
- Security team management
- Daily incident reporting
- Staff Hiring and scheduling
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Multitasking and organization
- Excellent communication Skills
- Teamwork and collaboration
Timeline
Security Supervisor
Allied Universal Security Services
06.2017 - Current
Receptionist
Securitas Security
02.2016 - 08.2016
Sales Associate
Body Basics
12.2015 - 02.2016
Personal Assistant
Tranquil Care Hospice
04.2013 - 05.2017
High School Diploma -
Leuzinger High School
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