Jasmine Williams
Media
Summary
With a proven track record at P.F. Chang's Bistro, I excel in delivering exceptional customer service and upselling techniques, enhancing dining experiences and sales. Attentive, reliable and customer oriented bartender / Server with skills in cash handling and guest engagement, I adeptly balance high-volume service with hospitality excellence, significantly improving customer satisfaction and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender / Server
P.F. Chang's Bistro
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Greeted customers, answer questions, and ensure customer satisfaction
- Explained menu items, relay customer requests to the kitchen, and communicate with kitchen staff
- Took orders accurately and input them into the POS system
- Served food and drinks efficiently and quickly, and recommend food and wine pairings
- Complete transactions on the cash register and prepare bills, along with handling credit and gift card transactions
- Cleaned and reset tables throughout my shifts and reorganize the restaurant at closing time
- Assisted in training new team members on restaurant procedures and policies
Transportation Security Officer
Transportation Security Administration, TSA
04.2019 - 01.2025
- Operate X-ray machines, metal detectors, and other screening equipment
- Search baggage, cargo, and passengers for dangerous objects
- Perform pat-downs and other physical interactions with passengers
- Monitor passenger behavior and report suspicious activity
- Interact with the public, provide directions, and answer questions
- Maintain a high level of customer service
- Monitor the flow of passengers, baggage, and cargo
- Lift and carry bags and property
- Respond quickly and professionally in emergencies
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Education
Communication Arts - Theater
Community College of Philadelphia
Philadelphia, PA06.2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Sales expertise
- Teamwork
- Attention to detail
- Multitasking
- Problem solving
Accomplishments
Customer satisfaction Consistently received positive customer feedback, with over 250 5star reviews on Google P.F Chang’s Bistro, Glen mills, Pa
Contributed to increased sales during peak hours, and Enhanced customer satisfaction and operational efficiency.
Certification
Mixologist Certification Diploma
ServSafe Alcohol
ServSafe Food Handler
Timeline
Bartender / Server
P.F. Chang's Bistro
04.2023 - Current
Transportation Security Officer
Transportation Security Administration, TSA
04.2019 - 01.2025
Mixologist Certification Diploma
ServSafe Alcohol
ServSafe Food Handler
Communication Arts - Theater
Community College of Philadelphia
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