Jasmine Williams
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative 2
Lincoln Financial
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Servicing Care Specialists
TRUIST
01.2020 - 09.2024
- Receive workflow items, retrieve account information, and execute requests
- Demonstrate a growing knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset
- Develop positive communication and relationships with peers, partners, and external clients
- Consistently meet production and quality defined goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
Administrative Receptionist
Florida Municipal Power Agency
08.2018 - 08.2019
- Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
- Answering phones in a professional manner, and routing calls as necessary
- Greet clients and visitors with a positive, helpful attitude
- Announcing clients as necessary
- Preparing meeting and training rooms
- Sorting and distributing mail
- Scheduling appointments
- Assisting clients in finding their way around the office.
Collection Specialist I Orlando Division
JP Morgan Chase
10.2016 - 08.2018
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of the customer quickly and effectively
- Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations.
Service Associate
ACE Cash Express
11.2012 - 10.2016
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
- Tend to operational duties while in the store including but not limited to, cash handling, record keeping, and store security
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals.
Master Cashier
Krystal Restaurants
06.2010 - 11.2012
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
- Oversees the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management
- Responsible for assisting in training of new cashiers and cross-training of other associates
- Responsible for assisting in the preparation of daily deposits, change and media; does not have access to safe combinations and managers keys.
Education
Associate in Science -
Seminole State College
Orlando, FLDiploma -
Workforce Advantage High School
Orlando, FL05.2010
Skills
- Maximizing sales opportunities
- Problem Solving
- Exceptional customer service
- Excellent Communication
- Computer Competency
- Organizational Skills
- New Staff Mentoring
- Troubleshooting
- One Call Resolution
References
Available upon request
Timeline
Customer Service Representative 2
Lincoln Financial
09.2024 - Current
Servicing Care Specialists
TRUIST
01.2020 - 09.2024
Administrative Receptionist
Florida Municipal Power Agency
08.2018 - 08.2019
Collection Specialist I Orlando Division
JP Morgan Chase
10.2016 - 08.2018
Service Associate
ACE Cash Express
11.2012 - 10.2016
Master Cashier
Krystal Restaurants
06.2010 - 11.2012
Diploma -
Workforce Advantage High School
Associate in Science -
Seminole State College
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