Jasmine Williams
Summerville,SC
Summary
Dedicated and highly reliable logistics and transportation professional with over 10 years of experience in drayage, delivery, and warehouse operations. Skilled in time-sensitive and STAT deliveries, route planning, DOT/FMCSA compliance, and secure transport of high-value and sensitive materials. Proven ability to maintain accurate documentation, perform thorough vehicle inspections, and ensure on-time delivery while adhering to safety standards. Strong communicator with experience coordinating with dispatch, customers, and healthcare facilities, demonstrating attention to detail, confidentiality, and operational excellence.
Overview
19
19
years of professional experience
Work History
Drayage Driver
ATS Logistics / Harbor Logistics
11.2024 - Current
- Transport time-critical freight while adhering to strict delivery schedules and safety standards
- Maintain accurate delivery documentation, inspection reports, and compliance records
- Perform pre-trip and post-trip vehicle inspections to ensure safe operation
- Secure and transport sensitive and high-value cargo without incident
- Communicate effectively with dispatch and customers to ensure on-time service
Drayage Driver
RPM Warehousing & Transportation
02.2024 - 11.2024
- Delivered time-sensitive freight with consistent on-time performance
- Maintained detailed delivery logs, inspection documentation, and compliance records
- Conducted routine vehicle inspections to ensure safety and regulatory compliance
- Safely transported high-value and sensitive cargo without incident
- Coordinated with dispatch and customers to meet delivery expectations
Drayage Driver
CMC Logistics
03.2020 - 02.2024
- Hauled freight containers in and out of rail yards and ports with a strong focus on safety and efficiency
- Transported hazardous materials and oversized shipments without incident
- Inspected load security and checked for damages prior to transport
- Secured loads using proper strapping and bracing techniques
- Maintained compliance with DOT and company safety standards
Drayage Driver
ATS Logistics
09.2019 - 03.2020
- Delivered time-sensitive freight with consistent on-time performance
- Maintained detailed delivery logs, inspection documentation, and compliance records
- Conducted routine vehicle inspections to ensure safety and regulatory compliance
- Safely transported high-value and sensitive cargo without incident
- Coordinated with dispatch and customers to meet delivery expectations.
Asst Logistics Manager/ Flatbed Driver
Nighthawk Solutions LLC
05.2017 - 01.2020
- Coordinated daily logistics operations including scheduling, routing, and purchasing
- Maintained confidential client accounts and operational documentation
- Negotiated and managed transportation rates
- Tracked fuel usage, mileage, and delivery accuracy
- Ensured compliance with Federal Motor Carrier Safety Administration (FMCSA) regulations
Yard Jockey
CST/ Forward Intermodal
04.2019 - 09.2019
- Safely maneuver semi-trailers and containers within a yard or distribution center using a terminal tractor (yard truck).
- Spot trailers accurately at loading/unloading dock doors.
- Connect and disconnect trailers from tractors.
- Perform pre-trip and post-trip inspections of trailers and yard equipment (tires, lights, brakes, etc.)
- Clean out empty trailers and perform sanitation duties before reloading.
Delivery Driver/ Shuttle Driver
US Foods
11.2018 - 04.2019
- Operate double or triple trailer trucks to shuttle products between US Foods facilities and customer sites.
- Safely operate a company vehicle to deliver food products to restaurants, hospitals, schools, and other commercial clients.
- Ensure deliveries are made on time and according to the assigned route.
- Unload products at customer locations, sometimes using hand trucks, dollies, or pallet jacks.
- Respond to customer questions regarding products, delivery schedules, or invoices.
Member Services/ Claims Representative II
Molina Healthcare
08.2015 - 05.2017
- Worked in a HIPAA-compliant healthcare environment handling sensitive member and provider information
- Maintained strict confidentiality and data accuracy
- Resolved inquiries and escalated issues in accordance with healthcare regulations
- Delivered professional customer service in a fast-paced call center environment
- Review, process, and adjudicate medical insurance claims.
- Verify patient, provider, and insurance information for accuracy.
- Ensure claims comply with policy guidelines, contracts, and regulatory requirements.
Reservations Sales Specialist
Intercontinental Hotels Group
04.2013 - 08.2015
- Processed reservations booked via phone, online and other systems.
- Leveraged systems to enter new bookings and modify existing bookings.
- Negotiated rates and upsold packages to increase occupancy and maximize revenues.
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
- Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.
Collections Representative
iQor
08.2011 - 04.2013
- Negotiated with customers to reach payment agreements.
- Monitored outstanding account balances and determined need for further collections action.
- Resolved customer billing issues to expedite cash flow.
- Executed collection calls and correspondence to solicit payment on overdue account balances.
- Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.
Cashier
Wal-Mart
06.2010 - 02.2012
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchange
Cashier
BI-LO LLC
03.2007 - 06.2010
- Operated cash registers and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
Education
Commercial Driver’s License Certification -
Miller Motte Technical College
North Charleston, SC03.2017
Completed coursework - Health Administration
Trident Technical College
North Charleston, SC05.2016
High School Diploma - undefined
Goose Creek High School
Goose Creek, SC06.2009
Skills
- Time-Sensitive & STAT Deliveries
- HIPAA Awareness & Confidentiality
- Chain of Custody Procedures
- Route Planning & Optimization
- Accurate Documentation & Delivery Logs
- DOT / FMCSA Compliance
- Vehicle Inspections & Safety
- Secure Transport of Sensitive & High-Value Materials
- Customer & Healthcare Facility Communication
- Attention to Detail & Reliability
Timeline
Drayage Driver
ATS Logistics / Harbor Logistics
11.2024 - Current
Drayage Driver
RPM Warehousing & Transportation
02.2024 - 11.2024
Drayage Driver
CMC Logistics
03.2020 - 02.2024
Drayage Driver
ATS Logistics
09.2019 - 03.2020
Yard Jockey
CST/ Forward Intermodal
04.2019 - 09.2019
Delivery Driver/ Shuttle Driver
US Foods
11.2018 - 04.2019
Asst Logistics Manager/ Flatbed Driver
Nighthawk Solutions LLC
05.2017 - 01.2020
Member Services/ Claims Representative II
Molina Healthcare
08.2015 - 05.2017
Reservations Sales Specialist
Intercontinental Hotels Group
04.2013 - 08.2015
Collections Representative
iQor
08.2011 - 04.2013
Cashier
Wal-Mart
06.2010 - 02.2012
Cashier
BI-LO LLC
03.2007 - 06.2010
Completed coursework - Health Administration
Trident Technical College
High School Diploma - undefined
Goose Creek High School
Commercial Driver’s License Certification -
Miller Motte Technical College