Jasmine Wilson
2920 Washington Street,Pennsauken
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Results-driven Assistant General Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
flynn Group
Swedesboro, NJ
05.2020 - Current
- Ensured compliance with company policies, procedures, and regulations.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Monitored inventory levels and placed orders for new stock as needed.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Ensured that customer service standards were met or exceeded at all times.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Met business targets with streamlined operations strategies.
Licensed Addiction Counselor
Center for addiction treatment
Cincinnati, OH
01.2017 - 04.2021
- Encouraged clients to identify personal goals and objectives related to recovery from addiction.
- Developed treatment plans for clients in accordance with established protocols and best practices.
- Maintained accurate case notes documenting all interactions with clients in accordance with agency policies and procedures.
- Educated families about the effects of addiction on their loved ones and how they can support their recovery process.
- Monitored progress of clients through regular reviews of client records.
- Collaborated with other professionals such as physicians, psychiatrists, nurses, and social workers in providing integrated care for clients.
Supervisor of Operations
Talbert House
Cincinnati, OH
07.2015 - 05.2020
- Maintained accurate records for tracking progress and performance of team members.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Developed and implemented policies and procedures for efficient workflow.
- Managed budgets associated with projects or initiatives within the department.
- Ensured compliance with all applicable laws, regulations and standards.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Assisted with the sober living program and the suicide prevention program.
- Oversaw daily medication and distribution.
- Oversaw financial management, budget management, accounting and payroll activities.
Education
Associate of Business Administration - Business
Camden County College
Blackwood, NJ06-2017
High School Diploma -
Camden High School
Camden, NJ06-2002
Skills
- Food safety and sanitation
- Employee Relations
- Employee Scheduling
- Workflow Coordination
- Training and development skill
- Financial Reporting
- Sales Coaching
- Team leadership strength
- Budget Control
- Sales Forecasting
Certification
- safe serv certfied
- cma
- stna
- first aide and cpr
References
References available upon request.
Timeline
Assistant General Manager
flynn Group
05.2020 - Current
Licensed Addiction Counselor
Center for addiction treatment
01.2017 - 04.2021
Supervisor of Operations
Talbert House
07.2015 - 05.2020
Associate of Business Administration - Business
Camden County College
High School Diploma -
Camden High School
- safe serv certfied
- cma
- stna
- first aide and cpr
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