Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Wilson

Middletown,United States

Summary

Dynamic Shift Manager at Taco Bell with a proven track record in employee training and customer service excellence. Enhanced team performance through effective delegation and motivation, while maintaining workplace safety standards. Skilled in cash handling and adept at resolving customer complaints, fostering a positive and productive work environment.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Shift Manager

Taco Bell
12.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.

LifeGuard

Land of Illusion
06.2021 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.

Education

High School Diploma -

Madison Highschool Jr/Sr
5797 W Alexandria Rd, Middletown, OH

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building

Timeline

Shift Manager

Taco Bell
12.2021 - Current

LifeGuard

Land of Illusion
06.2021 - 08.2021

High School Diploma -

Madison Highschool Jr/Sr
Jasmine Wilson