Jasmine McClellan
Riverview
Summary
Dynamic and detail-oriented professional with a proven track record at Aspen Dental, excelling in customer service and data entry. Recognized for enhancing patient satisfaction through effective communication and meticulous record management. Adept at time management and appointment scheduling, ensuring smooth operations and a positive environment.
Experienced with route planning, driver coordination, and communication. Utilizes effective problem-solving techniques to manage and resolve logistical challenges. Strong understanding of regulatory compliance, ensuring operational efficiency and safety.
Overview
19
19
years of professional experience
Work History
Truck Dispatcher
MCSON Power Freight
08.2022 - 07.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Office Assistant
Salon Kym Belle
01.2017 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Dental Assistant
Aspen Dental
09.2014 - 07.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Paraprofessional
Alternative Unlimited
09.2011 - 08.2013
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Communicated effectively with educators from various grade levels.
Customer Service Representative
GC Services
10.2008 - 03.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Medical Records Clerk
Clark & Daughtrey Medical
05.2005 - 11.2008
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Tracked and monitored requests for medical records release.
- Scanned and uploaded medical records into electronic medical records system.
Education
Certified Dental Assistant - Dental
Ultimate Medical Academy
Clearwater, FL07-2014
High School Diploma -
Kathleen High School
Lakeland, FL05-2005
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Appointment scheduling
- Supply restocking
- Freight rate negotiation
- Stress tolerance
- Deadline oriented
- Documentation management
- Trucking dispatching
Timeline
Truck Dispatcher
MCSON Power Freight
08.2022 - 07.2024
Office Assistant
Salon Kym Belle
01.2017 - 08.2021
Dental Assistant
Aspen Dental
09.2014 - 07.2016
Paraprofessional
Alternative Unlimited
09.2011 - 08.2013
Customer Service Representative
GC Services
10.2008 - 03.2009
Medical Records Clerk
Clark & Daughtrey Medical
05.2005 - 11.2008
Certified Dental Assistant - Dental
Ultimate Medical Academy
High School Diploma -
Kathleen High School
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