Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jasmine Wogbe

Houston,United States (+1)

Summary

Reliable Shift Leader with 5+ years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender/ Shift Lead

Aramark
Houston, TX
02.2014 - 05.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed cash and bar revenue during special promotions or sporting events.

Customer Service Representative

EmployBridge
El Paso, TX
03.2018 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Call Center Team Lead

IQor Global Service
Houston, Texas
01.2010 - 08.2017
  • Responded to team support questions quickly to maintain call center efficiency.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Minimized process lags through operations protocols and client account management training.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company calls.

Education

Bachelor of Arts - Pschology

University of Houston
Houston, TX
05.2024

Associate of Arts - General

Lonestar College
Houston Tx
12.2022

High School Diploma -

Northshore Senior High School
Houston Tx
05.2009

Skills

  • Food and Beverage Service
  • Preparing Garnishes
  • TIPS Certified
  • Alcohol Ordering
  • Supply and Inventory Maintenance
  • Age Identification and Compliance
  • Ordering Bar Supplies
  • Hospitality and Guest Service
  • Responsible Alcohol Service
  • Administration and Reporting
  • Job Assignments
  • Operation Monitoring
  • Safe Work Practices
  • Technical Proficiency

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of (35) staff members.

Certification

  • Certified( First aid & Cpr)
  • Food Handlers
  • TABC

Languages

Spanish
Limited Working
Igbo
Limited Working

Timeline

Customer Service Representative

EmployBridge
03.2018 - 03.2020

Bartender/ Shift Lead

Aramark
02.2014 - 05.2021

Call Center Team Lead

IQor Global Service
01.2010 - 08.2017

Bachelor of Arts - Pschology

University of Houston

Associate of Arts - General

Lonestar College

High School Diploma -

Northshore Senior High School

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Jasmine Wogbe