Jasmine Woods
Laurel Hill,NC
Summary
Accomplished Customer Service Representative with a proven track record at Kelly Connect, enhancing customer satisfaction through expert resolution of technical issues and inquiries. Skilled in computer proficiency and critical thinking, I excel in problem-solving and active listening, significantly improving client support experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sagility Health
09.2023 - Current
As a customer service representative I work an insurance company.
* Answer incoming calls in a timely manner
* Handled customer inquiries
* Listen to customer concerns regarding their insurance coverage/benefits
* Resolved complaints
Customer Service Representative
Sitel
08.2022 - 03.2023
Handled customer calls regarding their medication and billing information.
Technical Support Advisor
Kelly Connect
03.2021 - 07.2022
As a technical chat advisor I assisted customers with their Apple devices. Additionally, researched product information and issue resolutions to address customer concerns.
* locked accounts
* billing/subscriptions
* updates
* general troubleshooting
Education
High School Diploma -
Richmond Community College
Hamlet, NC09.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Sagility Health
09.2023 - Current
Customer Service Representative
Sitel
08.2022 - 03.2023
Technical Support Advisor
Kelly Connect
03.2021 - 07.2022
High School Diploma -
Richmond Community College