Jasmine Worsham
Summary
Dynamic customer service professional with over 15 years of experience and a proven track record with multiple establishments enhancing customer satisfaction through effective conflict resolution and process improvements.
Skilled in data entry, Microsoft Excel, Microsoft Powerpoint, and Point of Sale systems.
I excel at building rapport with customers and fellow employees while collaborating with management and team members to deliver exceptional service while ensuring safety, loyalty and repeat business.
I am a fast learner who delivers efficient results, exceeding expectations and encouraging other employees by suggesting alternative techniques within company guidelines
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Two Men And A Truck
11.2023 - 02.2025
- Delivered exceptional customer support via phone, email, and chat to resolve inquiries efficiently.
- Trained new team members on customer service protocols and company policies for consistent service delivery.
- Implemented process improvements that enhanced response times and increased customer satisfaction ratings.
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Finance Assistant/Accounts Receivable Clerk
Hyundai Of Athens
07.2019 - 09.2023
- Assisted in processing invoices and ensuring timely payments to vendors.
- Coordinated the preparation of financial reports for management review.
- Supported month-end closing activities by reconciling accounts and verifying transactions.
- Maintained accurate records of financial transactions using accounting software.
- Collaborated with team members to streamline data entry processes, enhancing efficiency.
- Monitored budget expenditures, alerting management to discrepancies or variances.
- Provided administrative support in preparing financial documentation for audits.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Processed daily financial transactions in support of finance team objectives.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Managed office inventory and ordered new supplies when items were running low.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
Service Warranty Administrator
Honda Of Athens
12.2014 - 06.2019
- Processed warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinated communication between customers and service departments to resolve warranty inquiries promptly.
- Maintained accurate records of warranty transactions using dealership management systems.
- Reviewed claim submissions for completeness and adherence to Honda standards, improving approval rates.
- Assisted in training new staff on warranty processing procedures and software applications.
- Collaborated with the service team to address complex warranty issues, driving resolution and customer loyalty.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Inpatient/Outpatient Coordinator
Athens Retina Center
04.2014 - 12.2017
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Facilitated communication between medical staff and patients to streamline information flow.
- Managed electronic health records, maintaining accuracy and compliance with regulations.
- Assisted in developing patient education materials to enhance understanding of treatment plans.
- Implemented workflow improvements, reducing appointment wait times and enhancing patient satisfaction.
- Monitored insurance verification processes to ensure timely approvals for outpatient services.
- Resolved patient inquiries and concerns with professionalism, fostering positive relationships within the healthcare setting.
- Maintained accurate patient records, ensuring compliance with regulatory requirements and confidentiality guidelines.
Server/Restaurant Hostess
IHOP
03.2011 - 11.2014
- Assisted customers with menu selections and dietary inquiries to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure customer satisfaction.
- Collaborated with kitchen staff to expedite order delivery and improve service efficiency.
- Learned proper food handling and safety protocols to support health standards.
- Processed customer payments accurately using point-of-sale systems for efficient transactions.
- Adapted quickly to changing customer demands during peak hours, ensuring timely service.
- Participated in team meetings to discuss improvements in service quality and workflow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Oconee County High School
Athens, GaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Building
- Cash Handling/Bank Drops
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Data collection
- Prioritization
- Rapport Building
Timeline
Customer Service Representative
Two Men And A Truck
11.2023 - 02.2025
Finance Assistant/Accounts Receivable Clerk
Hyundai Of Athens
07.2019 - 09.2023
Service Warranty Administrator
Honda Of Athens
12.2014 - 06.2019
Inpatient/Outpatient Coordinator
Athens Retina Center
04.2014 - 12.2017
Server/Restaurant Hostess
IHOP
03.2011 - 11.2014
High School Diploma -
Oconee County High School
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