Jasmine Wright
Far Rockaway,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Overnight Front Office Manager
Omni Hotels
06.2023 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Coached employees through day-to-day work and complex problems
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Created, prepared, and delivered reports to various departments
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Managing over 50 customer emails throughout shift
Front Desk Manager
Crowne Plaza Hotel JFK
09.2022 - 05.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Handling over 50 calls/ emails per day
Front Desk Agent
The Boro Hotel
01.2020 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handling over 50 calls/ emails per shift
Front Desk Agent
The Walker Hotel
01.2017 - 01.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handling over 50 calls/ emails per shift
Education
Bachelor's degree - Criminal Justice
SUNY Canton
Canton, NY05.2017
High School Diploma -
Bronx Lab School
Bronx, NY06.2013
Skills
- Enforce Policies
- Workflow Optimization
- Daily Shift Oversight
- Data Entry
- Microsoft Office Suite
- Administrative Support
- Special Requests
Timeline
Overnight Front Office Manager
Omni Hotels
06.2023 - Current
Front Desk Manager
Crowne Plaza Hotel JFK
09.2022 - 05.2023
Front Desk Agent
The Boro Hotel
01.2020 - 08.2022
Front Desk Agent
The Walker Hotel
01.2017 - 01.2020
Bachelor's degree - Criminal Justice
SUNY Canton
High School Diploma -
Bronx Lab School
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