Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Wright

Detroit,MI

Summary

Personable and dedicated Customer Service Representative with extensive experience in the medical field and Retail. I'm a Solid team player with an upbeat positive attitude and proven skill in establishing rapport with customers motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Arkins Sweet BBQ Restaurant
Southfield, MI
12.2020 - Current
  • Greet customers, answer questions and provided general information regarding menu items.
  • Provide excellent customer service to a high volume of customers daily.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Address customer inquiries promptly and efficiently.
  • Process efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offer customers carry-out service at completion of transaction.
  • Handle customer complaints in a professional manner to ensure satisfaction.
  • Follows restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stock condiments, toppings and other food items.
  • Maintain cleanliness of checkout area including countertops, registers, windowsills and floors.

Waitstaff Manager

Henry Ford Retirement Village
Dearborn, MI
08.2015 - 11.2020
  • Greeted every customer with a pleasant and friendly attitude and escorted them to their tables.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Customer Service Cashier

Rainbow Clothing Store
Troy, MI
01.2013 - 07.2015
  • Greeted customers promptly, responded to questions and offered assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Bagged, boxed and wrapped sold merchandise that were being shipped to customers.
  • Maintained cleanliness of the sales floor, backroom, restrooms.
  • Created displays to attract customers attention and boost sales.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Patient Registration Representative

Eastpointe Urgent Care
Eastpointe, MI
02.2010 - 01.2013
  • Greeted each patient with a pleasant and friendly attitude face to face and over the telephone.
  • Adhere to strict HIPAA guidelines to protect patient privacy.
  • Assisted patients with scheduling, rescheduling and cancelling appointments.
  • Obtained and confirmed patient demographics and entered updates as needed.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Communicated effectively with physicians, nurses and technicians to perform tasks in a timely manner to meet the patient needs.
  • Consistently used professional communication etiquette and listening skills to assist patients.
  • Performed task while using (EMR) Electronic Medical Records -EPIC.
  • Kept waiting room area clean, neat and organized.
  • Ordered and maintained supply inventory for the medical office.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Education

High School Diploma -

Cody High School
Detroit, MI
06-2011

Skills

  • Excellent Customer Service Skills
  • Adaptable
  • Active listening skills
  • Cash Handling
  • Order Taking
  • Skilled Multi-Tasker
  • Excellent Time Management Skills
  • Appointment scheduling
  • Medical Terminology
  • Ordering and Stocking
  • Detail oriented
  • Office Management
  • Co-Payment Collection
  • Guest Inquiries
  • Flexible, Dependable and punctual
  • Knowledge of Windows Office (Word, Excel and Power point)
  • Adaptive team player
  • Quick learner
  • Payment Collection
  • Appointment Management

References

References available upon request.

Timeline

Customer Service Manager

Arkins Sweet BBQ Restaurant
12.2020 - Current

Waitstaff Manager

Henry Ford Retirement Village
08.2015 - 11.2020

Customer Service Cashier

Rainbow Clothing Store
01.2013 - 07.2015

Patient Registration Representative

Eastpointe Urgent Care
02.2010 - 01.2013

High School Diploma -

Cody High School

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Jasmine Wright