Jasmine Wright
Bossier City,LA
Summary
Skilled Phlebotomist and Customer Service professional with a record of enhancing patient care and support at Ochsner LSU Health Medical Center. Demonstrated expertise in venipuncture and specimen handling, with exceptional leadership and time management abilities. Recognized for surpassing service standards, kind interactions with patients and significantly improving patient experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Oschner Medical Center
02.2021 - Current
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Organized daily work based on collection priority.
- Verified proper storage and transportation of specimens to laboratories.
Call Center Representative
GDiT
01.2019 - 02.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Representative
Sportran
12.2015 - 12.2018
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Cashier
Super 1 Foods
04.2014 - 10.2015
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Phlebotomy
Southern University At Shreveport
Shreveport, LA12-2020
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL
Shreveport, LA05-2015
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA
- Patient support
- Leadership
- Customer Service
- Basic Computer Skills
- Time Management
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Full Professional
Timeline
Phlebotomist
Oschner Medical Center
02.2021 - Current
Call Center Representative
GDiT
01.2019 - 02.2021
Call Center Representative
Sportran
12.2015 - 12.2018
Cashier
Super 1 Foods
04.2014 - 10.2015
No Degree - Phlebotomy
Southern University At Shreveport
High School Diploma -
BOOKER T WASHINGTON HIGH SCHOOL