Jasmine Wright
Ware Shoals,SC
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Medbridge Healthcare
Greenville, South Carolina
03.2022 - Current
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Collaborated with billing, coding, and clinical documentation improvement specialists.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Scheduled appointments for patients using the electronic health records system.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Answered Medbridge Healthcare patient calls and resolved billing and appointment questions.
- Obtained necessary signatures for privacy laws and consent for treatment.
Customer Service Coordinator
MNX Global Logistics
San Francisco, California
02.2019 - 10.2022
- Coordinated customer shipments for global logistics clients across time-critical delivery schedules.
- Resolved service inquiries using shipment tracking systems and dispatch updates.
- Communicated shipment status with clients, carriers, and internal operations teams.
- Consulted with customers regarding needs and addressed concerns.
- Provided customer service assistance to customers via phone and email.
- Monitored pick-up requests and routed urgent freight through MNX Global Logistics networks.
- Updated transport records, delivery notes, and service documentation in logistics systems.
- Assisted operations teams with service coordination and daily workflow tasks.
Education
Certified Medical Assistant - Medical Assistant
Village Career Center
Abbeville, SC 09.2026 - 10.2026
Phlebotomist - Phlebotomist
Village Career Center
Abbeville, SC 08.2024 - 11.2024
Emerald High School
Greenwood, SCSkills
- Electronic health record documentation
- EHR management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Customer service
- Call center experience
- Data entry proficiency
- Data entry
- Verbal and written communication
- Multi-channel communication
- Follow-up skills
- Quality assurance
- Call screening
- Healthcare industry
- Healthcare systems navigation
- Regulatory compliance
- Policy understanding
- Process improvement
- Referral coordination
- Resource allocation
- Empathy and patience
- Relationship building
- Multitasking and organization
- Medical coding
- Privacy regulations knowledge
- Healthcare systems navigation
- Multitasking and organization
Timeline
Certified Medical Assistant - Medical Assistant
Village Career Center
09.2026 - 10.2026
Phlebotomist - Phlebotomist
Village Career Center
08.2024 - 11.2024
Healthcare Customer Service Representative
Medbridge Healthcare
03.2022 - Current
Customer Service Coordinator
MNX Global Logistics
02.2019 - 10.2022
Emerald High School