I am a dynamic and customer-focused professional with experience in high-end dining environments and brand management. Proven strengths in managing reservations with OpenTable and fostering positive community and partner relationships. Skilled in multitasking, strategic planning, and collaboration, with a strong ability to adapt in fast-paced settings and ensure seamless guest experiences.
As a hostess at Dear Jane's, I was working concurrently with my position at Charcoal Venice. I utilized OpenTable to handle reservations, manage guest seating, and ensure efficient table turnover. Assisted in creating a welcoming atmosphere and supported the team to uphold service standards. Gained experience in effectively balancing dual roles, further developing adaptability and time management in a busy restaurant setting.
As a hostess at Charcoal Venice, a Michelin-starred restaurant in Venice, California. I utilized OpenTable software to efficiently manage reservations and seating arrangements, ensuring smooth guest flow and maximizing table turnover. Leveraged strong customer service and communication skills to provide a welcoming experience, assist guests with inquiries, and handle phone reservations professionally. Collaborated closely with the front-of-house team to deliver high-quality service, maintain a positive atmosphere, and contribute to overall guest satisfaction. Developed strong organizational skills and the ability to thrive in a fast-paced, high-end dining environment.
I managed all social media platforms and creative content for The Kindness Movement, curating engaging posts, reviewing ambassador applications, and liaising with sponsors to build strong partnerships. Developed expertise in brand management through social media, strategic campaign planning, and maintaining consistent, positive community and partner relations. Strengthened skills in collaboration, teamwork, and effective communication.