Jasmine Ybarra
Tollhouse ,CA
Summary
Proven in enhancing customer satisfaction and loyalty wherever I’m working, I excel in customer service and problem-solving, significantly increasing sales through effective rapport-building. My teamwork skills have fostered positive work environments across roles and driving team productivity.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nordstrom Rack
02.2023 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Customer Service
Buybuy Baby
09.2020 - 02.2023
- Greeted customers and provided outstanding service.
- Met customer service goals and exceeded customer expectations.
- Anticipated guests' needs and delivered excellent customer service.
Key Holder
Which Wich Superior Sandwiches
02.2018 - 10.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Customer Service
Savemart
08.2016 - 08.2017
- Provided customers with reliable, enthusiastic and personalized customer service.
- Groomed the store, and put away products as necessary.
Education
Business - Marketing
California State University, Fresno
FresnoSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Organizational skills
Timeline
Sales Associate
Nordstrom Rack
02.2023 - Current
Customer Service
Buybuy Baby
09.2020 - 02.2023
Key Holder
Which Wich Superior Sandwiches
02.2018 - 10.2019
Customer Service
Savemart
08.2016 - 08.2017
Business - Marketing
California State University, Fresno