Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Yearwood

Opa-locka,Florida

Summary

With a proven track record at Valor Global, I excel in complaint resolution and team collaboration, enhancing customer satisfaction and fostering repeat business. My expertise in problem-solving and Microsoft PowerPoint has supported company goals, mentoring teams to achieve and exceed targets. My approach is always proactive and results-oriented, ensuring high-quality customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Valor Global
Phoenix, AZ
02.2021 - 12.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored junior team members and managed employee relationships.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Teleperformance USA
Fort Lauderdale, FL
09.2016 - 06.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.

Teaching Assistant

Small Fry Preschool
Miami , Florida
03.2004 - 11.2006
  • Graded assignments and tests and documented results into filing systems.
  • Conducted literature and resource research to support classroom projects.
  • Set up and assisted with audiovisual equipment operation.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.

Customer Service Representative

Accurate Steel Rule Die
Manhattan, NY
05.2001 - 03.2004
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored junior team members and managed employee relationships.

Customer Service Representative

Linda's Day Care
Miami, Florida
03.2000 - 08.2002
  • Mentored junior team members and managed employee relationships.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Arts - Business Administration

Ultimate Medical Academy
Clearwater, FL
08-2010

High School Diploma -

Belmont Junior High
West Indies
06-1979

Some College (No Degree) - Business Administration

Superior Career Institute
New York, NY

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Money handling
  • Product knowledge
  • Problem resolution
  • Microsoft PowerPoint
  • Team collaboration
  • Punctuality and reliability
  • Receiving support

Timeline

Customer Service Representative

Valor Global
02.2021 - 12.2024

Customer Service Representative

Teleperformance USA
09.2016 - 06.2020

Teaching Assistant

Small Fry Preschool
03.2004 - 11.2006

Customer Service Representative

Accurate Steel Rule Die
05.2001 - 03.2004

Customer Service Representative

Linda's Day Care
03.2000 - 08.2002

Associate of Arts - Business Administration

Ultimate Medical Academy

High School Diploma -

Belmont Junior High

Some College (No Degree) - Business Administration

Superior Career Institute
Jasmine Yearwood