Jasmine Yoon
Walnut,CA
Summary
Skilled F&B Operations Manager with solid background in overseeing daily operations of food and beverage establishments. Possess strong leadership skills, adept at team building and staff development to optimize performance. Known for implementing effective strategies that enhance operational efficiency and boost profitability. Display keen ability to analyze market trends and customer needs to stay competitive.
Overview
10
10
years of professional experience
Work History
F & B Operations Manger
Vita Italian Bar & Grill
Pomona, CA
01.2020 - Current
- Directed and supervised the daily operations of the F&B outlets, including staffing, scheduling, budgeting and forecasting.
- Developed and implemented operational policies and procedures to ensure high standards of quality control and customer service.
- Monitored inventory levels, food costs and labor costs to maintain profitability.
- Coordinated with vendors for purchasing supplies, equipment maintenance and repairs.
- Analyzed sales trends to develop promotional campaigns to increase revenue.
- Ensured compliance with all relevant health, safety and hygiene regulations in accordance with local laws.
- Conducted regular staff training sessions on customer service techniques as well as product knowledge.
- Organized special events such as banquets or buffets for customers according to their requirements.
- Resolved customer complaints efficiently while maintaining a positive relationship with them.
- Recruited, trained, and managed personnel in order to meet business needs.
F & B Operations Manager
Nova Kitchen & Bar
Garden Grove, CA
01.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Catering, Group Event Manager
Mizu Sushi Bar & grill
Tustin, CA
05.2018 - 01.2020
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Collaborated with marketing teams to create promotional materials for events.
- Oversaw all aspects of event production from conception through completion.
- Provided support to attendees before, during, and after the event as needed.
- Maintained relationships with existing partners while cultivating new ones.
General Manager
H2O Sushi & Izakaya
Costa Mesa, CA
03.2016 - 10.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
General Manager
Crazy Mike Sushi
West Covina, CA
09.2014 - 11.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
Chicago, IL08-2003
Skills
- Service Delivery Management
- Cost Control
- Operations Oversight
- Food and Beverage Operations
- Resource Allocation
- Performance Improvement
- Quality Assurance
- Investigating Complaints
- Hiring and training
- Coaching and Mentoring
- Recruitment and hiring
Languages
Korean
Professional
References
References available upon request.
Timeline
F & B Operations Manger
Vita Italian Bar & Grill
01.2020 - Current
F & B Operations Manager
Nova Kitchen & Bar
01.2020 - Current
Catering, Group Event Manager
Mizu Sushi Bar & grill
05.2018 - 01.2020
General Manager
H2O Sushi & Izakaya
03.2016 - 10.2017
General Manager
Crazy Mike Sushi
09.2014 - 11.2015
Associate of Arts - Culinary Arts
Le Cordon Bleu
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