Jasmine Young
Memphis,TN
Summary
- Enthusiastic customer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of handing inbound nd training in problem solving. Motivated to learn, grow and excel in [Industry].
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Work From Home Customer Service Agent
The Results Companies, LLC
Fort Lauderdale, FL
Oct.2020 - Current
- Documented calls according to policies for use in performance measurement and business progress tracking.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Dispatcher/Driver
Essential Home Health And Transportation Services
Memphis, TN
08.2019 - 10.2020
- Directed dispatching, routing and tracking of 7 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Mail Carrier
United States Postal Service
Memphis, TN
03.2018 - 07.2019
- Routed all classes of mail in sequence of delivery along established route.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes as needed.
- Prepared mail in proper sequence for efficient, prompt delivery.
- Observed road rules, weather and road conditions and other factors to ensure safe driving on all shifts.
- Cleaned and checked over vehicle after completion of all daily deliveries, reporting damage to supervisor and maintenance.
- Handled undeliverable mail in accordance with established procedures.
Security Officer
Elvis Presley Enterprises Inc.
Memphis, TN
04.2015 - 03.2018
- Oversaw premises to identify safety risks and ensure employee and visitor safety of .
- Documented all security-related situations, including cash handling and greeting visitors in in-depth reports for submission to administrators office.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Security Officer
Dynamic Security
Memphis, TN
07.2011 - 01.2015
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Assistant Teacher
Grace St.Luke's Parent's Day Out
Memphis, TN
10.2010 - 07.2011
- Established and enforced rules for behavior and procedures for maintaining order among class of 8-10 students.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Interacted with parents, teachers and children to maintain productive communication throughout program participation.
Education
High School Diploma -
Central High School
Memphis, TN2006
Skills
- Customer Service
- Observant
- High level of integrity
- Healthcare billing proficiency
- Data entry
- Customer Experience Management
- Correcting Discrepancies
- Website Navigation
- High-Volume Environments
- Call Center Operations
- Call Control
- Strong Telephone Etiquette
- Providing Feedback
- Staff Support
- Client Needs Assessment
- Technical Support and Assistance
- Corrective Actions
- Corporate Standards
- Interaction Documentation
- Productivity Standards
- Daily Logs
- Client Rapport-Building
- Knowledge Base
- Cash Register Operations
- Customer Inquiry Management (CIM)
- Change Orders
- Team Goals
- Investigate Claims
- Cultural Awareness
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Trained in Salesforce
- Document and Records Management
Certification
- Current Medical Billing and Coding certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Work From Home Customer Service Agent
The Results Companies, LLC
Oct.2020 - Current
Dispatcher/Driver
Essential Home Health And Transportation Services
08.2019 - 10.2020
Mail Carrier
United States Postal Service
03.2018 - 07.2019
Security Officer
Elvis Presley Enterprises Inc.
04.2015 - 03.2018
Security Officer
Dynamic Security
07.2011 - 01.2015
Assistant Teacher
Grace St.Luke's Parent's Day Out
10.2010 - 07.2011
High School Diploma -
Central High School
- Current Medical Billing and Coding certification
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