Jasmine Young
Memphis,TN
Summary
Accomplished Probation Officer and CPS Investigator offering extensive experience working with children, adolescents and adults with severe behavioral and psychological disorders. Energetic, highly motivating and detail-oriented corrections professional possessing excellent organizational and analytical skills. Field supervision and case management background.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Probation Officer
Tennessee Department of Corrections
Memphis
10.2021 - Current
- Prepares and maintains offenders' records and reports; identifies criminal activities and background information in reports or standard forms which answer special requests by the parole board; prepares narrative reports of the investigation process; total caseload activities when preparing monthly reports
- Scheduled to be on call which can include holidays, weekends, and evenings
- Contacts the family and conducts home visits several times each week
- Monitors the offenders under their supervision to ensure compliance with release requirements set for the offenders by policy and procedures Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities
- Interviews probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans
- Conducts pre-hearing and pre-release investigations and testifies in court regarding the offenders' backgrounds and recommended sentences and sentencing conditions as required by policy
- Conducts searches of offender residences, vehicles and person as required by policy
- Administers drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs
- Prepares and follows up with risk assessments form Level Service Case Management Inventory (LSCMI) or any designated assessment tools
- Uses Level Service Case Management Inventory (LSCMI) to determine the offenders' risk level and frequency of needed services
- Develops a transitional accountability plan informing offenders of the requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations
- Writes reports describing offenders' progress
- Identifying offender status and updating personal information and employer information
- Schedules offender activities such as public service work, orientation, court, classes, in-take processing, drug screens, and home visits.
Substitute Teacher, K-12
ESS
Wilson, AR
09.2020 - 02.2024
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Administered assessments and evaluated student performance in accordance with district standards.
- Enforced school policies regarding discipline, attendance, dress code.
- Maintained accurate records of student attendance, grades and behavior reports.
Family Service Worker Investigator
Department of Children Services
Memphis
10.2020 - 10.2021
- Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved
- Scheduled to be on call which can include holidays, weekends, and evenings
- Contacts the family and conducts home visits several times each week
- Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases
- Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities
- Develops a case permanency plan to establish goals, objectives, tasks and time frames for all parties involved in case
- Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems
- Recruits and trains families, conducts home studies, and complete family assessments to determine appropriate child placements
- Visits clients and/or foster parents on a regular basis to monitor progress toward case objectives
- Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary
- Complete required assessments in a timely manner (e.g., Family Functional, CANS, YLS, FAST, etc.).
Family Service Worker
Department of Children Family Services
Augusta
02.2020 - 09.2020
- Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved
- Scheduled to be on call which can include holidays, weekends, and evenings
- Contacts the family and conducts home visits several times each week
- Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases
- Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities
- Develops a case plan to establish goals, objectives, tasks and time frames for all parties involved in case
- Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems
- Recruits and trains families, conducts home studies, and complete family assessments to determine appropriate child placements
- Visits clients and/or foster parents on a regular basis to monitor progress toward case objectives
- Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary.
Family Intervention Specialist
YOUTH VILLAGES
Memphis
10.2018 - 02.2020
- Conducts family assessments which include collecting information about clients using interview, case history, and observation techniques, and appraisal and assessment methods to develop a psycho-social assessment
- Visits the schools and establishes working relationships between the parents and schools ensuring reasonable school performance by youth
- Develops parental school involvement through education and support in order to define the most appropriate classroom and school setting with school system
- Arranges and participates in psychiatric and psychological consultations
- Coordinates the initiation of the independent living component with the youth when applicable
- Monitors the child's and family's progress daily
- Coordinates weekend visits of youth from out-of-home placements
- Assists in arranging or providing transportation as needed
- Arranges necessary case conferences involving parents, state workers, and other treatment providers to deal with specific needs of families and youth
- Coordinates wraparound services as identified
- Provides evidence based therapeutic treatment interventions for assigned caseloads
- Conducts peer interventions, consulting with the youth, parents, siblings, teachers, and peers to ensure the youth develops a pro-social peer group
- Primary individual interventions involve teaching problem solving skills and perspective taking
- Provides individual cognitive behavioral therapy to child, parents or other family members as needed.
Lead Solutions Specialist
VERIZON
Little Rock
10.2016 - 10.2018
- Assisted customers daily with troubleshooting mobile devices
- Complete diagnostics and investigate cause of device malfunction
- Install and uninstall software on mobile devices for customers
- Used cross-selling techniques while assisting customer with device
- Ordered new equipment for customer when device could not be repaired
- Assisted customer with new device selection
- Updated software on hardware devices such as cell phones, iPads, connected devices
- Logged information about the correspondence into the company's system to keep a record of actions
- Utilized emulator to walk customers through troubleshooting process over the phone
- Worked with multiple departments in order to satisfactorily assist customers
- Exceeded aggressive monthly quotas with an average of 115% each month
- Prospected new business accounts and made cold calls
- Created, maintained, and managed small business accounts
- Prepared sales reports
- Subject matter expert for business products and services.
Senior Customer Service Advocate
VERIZON
Little Rock
05.2014 - 10.2016
- Work in a high volume of inbound customer calls Conducting Tier 1-3 troubleshooting when customers require device assistance
- Billing, service and equipment inquiries and all other customer transaction
- Handle customer escalations Uses negotiation and problem-solving skills to resolve customer concerns
- Adheres to attendance guidelines to ensure successful contribution to team's goals and performance
- Record and report peer coaching and metrics to senior manager.
Education
Master of Science - Criminal Justice
Walden University
Minneapolis, MN08-2014
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff
Pine Bluff, AR12-2010
Skills
- Counseling
- Compliance
- Negotiation
- Decision Making
- Customer Service
- Leadership
- Communication
- Stress Management Skills
- Sales
- Microsoft Office
- Investigative Research
- Court report documentation
- File reviews
- Field supervision
- Crisis Intervention Techniques
- Research/due diligence
- Community Service Programs
- Corrections experience
- Urinalysis testing
- Case Planning
- Training and mentoring
- Report Writing
- First Aid Training
- Case Management
- Court Testimony
- Behavioral assessment
- Verbal and written communication
- Weapons training
- Motivational Interviewing
- Investigations
Volunteer Experience
- Member of Zeta Phi Beta Sorority Incorporated
- Mentor for Women of Wireless
- Co-Chair Hustle in Heels Business Group
- Big Brother Big Sister Mentor for Youth
Affiliations
- Member of Zeta Phi Beta Sorority Incorporated
- Mentor for Women of Wireless
- Co-Chair Hustle in Heels Business Group
- Big Brother Big Sister Mentor for Youth
Certification
- Weapon Qualification Commissioned Officer
- CPR Certified
- Motivational Interviewing
References
References available upon request.
Timeline
Probation Officer
Tennessee Department of Corrections
10.2021 - Current
Family Service Worker Investigator
Department of Children Services
10.2020 - 10.2021
Substitute Teacher, K-12
ESS
09.2020 - 02.2024
Family Service Worker
Department of Children Family Services
02.2020 - 09.2020
Family Intervention Specialist
YOUTH VILLAGES
10.2018 - 02.2020
Lead Solutions Specialist
VERIZON
10.2016 - 10.2018
Senior Customer Service Advocate
VERIZON
05.2014 - 10.2016
Master of Science - Criminal Justice
Walden University
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff