Jasmine Zapata
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Merchandiser
Display Max
Howell, MI
05.2025 - Current
- Conducted regular inventory checks to ensure accurate stock levels.
- Monitored store shelves for product availability, restocking and rotating merchandise as needed.
- Assisted customers in locating desired items within store locations.
- Organized engaging displays to capture customer interest and drive sales revenue.
- Performed price checks on select items throughout store locations.
- Participated in weekly meetings to discuss promotions and product line changes.
- Maintained clean and organized work environment at all times.
- Coordinated planogram execution and compliance with corporate merchandising policies.
Paralegal Assistant
Fast Legal Document Service
Houston, TX
02.2020 - 05.2025
- Conduct legal research on cases and gather pertinent legal information.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Pastry Chef
Oui Desserts
Houston, TX
08.2019 - 02.2020
- Direct or coordinate bakery deliveries.
- Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products. Decorate baked goods, such as cakes or pastries.
- Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
- Adapt the quantity of ingredients to match the amount of items to be baked.
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
- Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
- Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
- Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
- Set oven temperatures and place items into hot ovens for baking.
- Check products for quality and identify damaged or expired goods.
- Order or receive supplies or equipment.
- Direct or coordinate bakery deliveries.
- Decorate baked goods, such as cakes or pastries.
Auto Insurance Sales Agent
Amtex Auto Insurance
Houston, TX
01.2017 - 01.2018
- Develop marketing strategies to compete with other individuals or companies who sell insurance.
- Provide feedback daily, weekly, and monthly to my team to ensure success for all associates.
- Provide excellent customer service to policyholders by processing their change request and reviewing policy coverage to ensure their assets are adequately protected and anticipating future customer needs.
- Improved weekly and monthly sales through selling of auto policies to new customers and Umbrella policies to new and existing customers.
- Reviewed policy profile to ensure the customer was receiving the best rates while maintaining disciplined underwriting guidelines.
- Calculated premiums and established payment methods.
- Assisted clients with policy changes and policy reinstatements.
- Managed multiple computer applications, while simultaneously managing a high-volume of phone calls daily.
Warehouse Manager Assistant
Mexcor
Houston, TX
02.2015 - 12.2016
- Responsible for the efficient manner in which the warehouse is running.
- Plan, develop, or implement warehouse safety and security programs and activities.
- Interview, select, and train warehouse and supervisory personnel.
- Assist in maintaining an organized and clean workspace in the warehouse.
- Collaborate with team members to meet project deadlines and performance goals.
- Ensure compliance with all safety standards and regulations throughout the project.
- Maintain open communication with all team members and provide regular updates on project progress.
Education
Associate - Baking and Pastry
Culinary Institute LeNotre
Houston, TX10.2019
Skills
- Team collaboration
- Customer service
- Time management
- Active listener
- Reliable and punctual
- Goal setting
- Problem-solving
Languages
Spanish
Native/ Bilingual
Timeline
Merchandiser
Display Max
05.2025 - Current
Paralegal Assistant
Fast Legal Document Service
02.2020 - 05.2025
Pastry Chef
Oui Desserts
08.2019 - 02.2020
Auto Insurance Sales Agent
Amtex Auto Insurance
01.2017 - 01.2018
Warehouse Manager Assistant
Mexcor
02.2015 - 12.2016
Associate - Baking and Pastry
Culinary Institute LeNotre
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