Jasmine DeJarnette
Charlotte,NC
Summary
Enterprising Technology Consultant accomplished in offering strategies to establish and execute project communication plans. Adept with maintaining hardware, software and networking standards. Skilled in forming collaborative relationships with departmental representatives to deliver superior technical support. Strong problem-solving skills with 15+ years of technology & business experience. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business & Technology Consultant
Duke Energy
Charlotte, NC
01.2018 - Current
- Work directly with user to resolve or escalate any issues with the use of mobile tablets and laptops while out in the field
- Provide support to analysts on the EAM Portfolio Business Support team and performs follow up on existing tickets to ensure availability and productivity is not affected
- Provide subject matter expertise in the use and configuration of the EAM Business Units Application: Gas, Electric Transmission, Electric Distribution, Vegetation Management, or Supply Chain, create and distribute knowledge-based documents to staff and users via SharePoint
- Coordinate and run monthly and quarterly meetings with superusers and product owners to discuss issues related to application performance, functionality, and appearance
- Work with developers via bi-weekly meetings to work through coding defects, enhancements, and feature changes to Maximo application using Tosha Q Test & JIRA
- Troubleshoot field technician’s & office worker issues with Financial, user profiles and Maximo related issues using queries via D Beaver, Servicenow knowledge base, or training acquired from various other relationships based sources.
System Support Analyst 4
Wells Fargo
09.2017 - 01.2018
- Support Wells Fargo Brokerage and Wealth Advisors via Pac2000 with both client and desktop issues
- Provide client support on system operation and troubleshooting
- Support over 150 web-based trading platform and financial based applications
- Monitor server and user activity usage and performance, including servers, software and applications using Splunk
- Resolve, educate, or escalate user issues
- Manages Mid-Tier and Support software installation, patching, monitoring, troubleshooting, documentation, and administration
- Center of Excellence support for Service Request, Customer Care Service, and Reporting Tools Applications used by Wells Fargo Financial Advisor and non-Wells Fargo Associates
- Work directly with outside vendor companies such as Thomson Reuters and Wisdom Financial for PAAS based applications that require support and application upgrades.
Mobile Customer Support Analyst
Catholic Health System
05.2014 - 12.2017
- Help Desk I & II
Application Support Analyst
Catholic Health System
07.2008 - 06.2017
- Provide End User support, build, design and integration of applications for acute care clinical orders, results, and documentation using Siemens/Cerner support and configuration tools
- 2nd level application and server support for various other web and server-based applications including on call rotation 24/7 and lead analyst support for Stanley Healthcare tracking temperature gauging software used in Pharmacy
- Create, terminate, and update End user accounts and security via Active Directory
- Respond and resolve technical issues of various nature using BNC Remedy and Sunview Change gear through detailed strategic troubleshooting and analysis
- Document troubleshooting steps, create Knowledge Base articles, and provide end user education
- Running daily queries on all staff and security checks as requested by Security Staff using SQL Queries.
Education
Information Technology Security Specialist Certification -
MyComputerCareer
Charlotte, NC04.2019
Information Technology System and Administration Certification -
MyComputerCareer
Charlotte, NC06.2018
Bachelors of Science Degree- Business Administration: General Management -
Bryant & Stratton
Buffalo, NY01.2009
Associates in Occupational Studies -Information Technology: Programming -
Bryant & Stratton
Buffalo, NY01.2003
Skills
- Desktop support
- IT Governance
- Digital Transformation
- Database Administration
- Cybersecurity knowledge
- Strategic Planning
- Maintenance Scheduling
- Acceptance criteria
- User Support
- Agile framework
- Client Relationship Management
Certification
- CompTIA A+: 10/2017
- CompTIA Server+: 03/2018
- CompTIA Security +: 10/2019
- CompTIA Network +: In Progress
- MTA Microsoft Technology Associate: Networking Fundamentals- 08/2017
- MTA Microsoft Technology Associate: Windows Operating System- 2017
- MTA Microsoft Technology Associate: Mobility & Device- 12/2017
- MTA Microsoft Technology Associate: Security Fundamentals- 01/2018
- IBTA: Certified Business Professional: Leadership- 05/2009
Timeline
Senior Business & Technology Consultant
Duke Energy
01.2018 - Current
System Support Analyst 4
Wells Fargo
09.2017 - 01.2018
Mobile Customer Support Analyst
Catholic Health System
05.2014 - 12.2017
Application Support Analyst
Catholic Health System
07.2008 - 06.2017
Information Technology Security Specialist Certification -
MyComputerCareer
Information Technology System and Administration Certification -
MyComputerCareer
Bachelors of Science Degree- Business Administration: General Management -
Bryant & Stratton
Associates in Occupational Studies -Information Technology: Programming -
Bryant & Stratton