JASMINE A. JACKSON M.ED.
Success manager
Houston,TX
Summary
Proactive and detail oriented leader who is successful at managing multiple priorities with a positive attitude; self motivated with excellent written and verbal communication skills;and skilled in building relationships, tracking data and utilizing technology to develop solutions.
Overview
9
9
years of professional experience
Work History
ELA/ESL Teacher and Department Chair
Texans Can Academy
02.2018 - 12.2022
- Responsible for creating lessons that ensure student success, monitoring student progress and leading ELA/ESL department in implementing techniques to closing achievement gap.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Completed in-service and additional training to maintain professional growth.
- Worked with administrators on behavioral issues to support needs of students.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Developed activities and integrated technology to diversify instruction.
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Maintained complete student records with accurate grades and attendance information.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Customer Support Specialist
Arise
07.2016 - 02.2018
- Assisted customers via phone, email and chat in resloving issues with orders, product information or bookings
- As well as with the enrollment process, order tracking and billing, and de-escalating calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Virtual Assistant
JJCI
Remote, TX
02.2014 - 07.2016
- Completed business correspondence, transcription and data entry.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Researched topics and events to support supervisor's work agenda and projects.
- Executed travel arrangements by researching and booking flights and accommodations.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Customer Service Specialist
Home Depot
09.2008 - 01.2009
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point resolution
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
Master of Arts - Education
Ashford University
Clinton, IA03.2011
Bachelor of Arts - English:Comparative Literature
Louisiana State University And A&M College
Baton Rouge, LA05.2008
Skills
- Leadership
- Communication
- Teamwork
- Research
- Creative thinking
- Conflict Resolution
- Written Documentation
- Database Skills
- Customer Satisfaction
- Computer Proficiency
- Email Etiquette
- Excellent Communication Skills
- Virtual Learning Management
- Needs Assessment
- Creative Solution Development
- Updating Documentation
- Advising and Coaching
- Issue Resolution
- Complex Problem-Solving
- Social Perceptiveness
- Customer Experience
Timeline
ELA/ESL Teacher and Department Chair
Texans Can Academy
02.2018 - 12.2022
Customer Support Specialist
Arise
07.2016 - 02.2018
Virtual Assistant
JJCI
02.2014 - 07.2016
Customer Service Specialist
Home Depot
09.2008 - 01.2009
Master of Arts - Education
Ashford University
Bachelor of Arts - English:Comparative Literature
Louisiana State University And A&M College
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