JASMINE JOHNSON
Lehigh Acres
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Sales Manager, Remote Agent
Dave and Buster’s
06.2022 - 07.2023
- Create special events through salesforce by blocking dates, times, and rooms and applying food, beverage, and/or game selection
- Coordinated both large and small events with a unique budget, schedule, and client demands
- Confirmed smooth operations between clients and talent by acting as liaison.
- Maintains offsite excellence through store profiles, availability, and select packages based on location’s offerings
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Followed up on customers' inquiries
- Called prospective clients in market area to explain products offered and qualify leads.
- Used Salesforce to prepare events containing customer information related to services purchased.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Operations Manager
Dave and Buster's
09.2019 - 06.2022
- Exemplified leadership and maintained company standards and protocols in all locations
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Contributed information and recommendations for strategic planning and business reviews
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Increased involvement of business with local community by participating in outreach activities and programs
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Protected customers and the liability of the establishment by keeping operations in line with health codes
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Consultant
Dave and Buster's
03.2019 - 09.2019
- Maintained on-site presence during events to consistently meet quality expectations
- Listened to requests from guests and coordinated required services and solutions with other departments
- Planned both small and large events with a unique budget, schedule and client demands
- Prepared documents and contracts for execution by all parties based on agreements and negotiation
- Anticipated needs of clients and guests and provided quick resolution to problems and concerns
- Engaged the facility's staff in the event planning process to effectively coordinate every detail
- Organized sponsors to fund events and raise money for charitable organizations behind different galas.
Sales Assistant
Dave and Buster's
01.2018 - 03.2019
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Documented payments and expenses to keep financial records current
- Organized conferences and special events, including setting up the catering and preparing all supporting materials
- Proofread business documents to check spelling, grammar and compliance with office policies
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
Waitress
Dave and Buster's
06.2014 - 01.2018
- Entered orders, delivered food and beverages, and processed payments
- Greeted all guests with a smile and friendly greeting
- Assisted guests with making menu choices
- Performed side work duties, such as cleaning and closing/ opening duties
- Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders
- Offered guests dietary and allergy information to match special requirements
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Took orders, made drinks, and cleaned tables after the guests' departures
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals
- Controlled the flow of food from the kitchen to the dining table
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Upheld high sanitation and safety standards while delivering and serving food.
Education
No Degree - Fashion Design and Marketing
American InterContinental University
Atlanta, GA05.2015
High School Diploma -
Meadowcreek High School
Norcross, GA05.2011
Skills
- Revenue generation
- Staff management
- Operations oversight
- Budgeting and cost control
- Staff hiring
- Customer service
- Revenue growth
- Time management
- Employee relations
- Sales closing
- Data entry
Timeline
Sales Manager, Remote Agent
Dave and Buster’s
06.2022 - 07.2023
Operations Manager
Dave and Buster's
09.2019 - 06.2022
Sales Consultant
Dave and Buster's
03.2019 - 09.2019
Sales Assistant
Dave and Buster's
01.2018 - 03.2019
Waitress
Dave and Buster's
06.2014 - 01.2018
No Degree - Fashion Design and Marketing
American InterContinental University
High School Diploma -
Meadowcreek High School
Similar Profiles
Jessica EkkelboomJessica Ekkelboom
Server Trainer at Dave and Buster’sServer Trainer at Dave and Buster’s
Orion DeerOrion Deer
BOH Key Hourly at Dave and Buster’s, Tulsa #56BOH Key Hourly at Dave and Buster’s, Tulsa #56
Hieneih HamiltonHieneih Hamilton
Server at Dave and Buster’s-GAServer at Dave and Buster’s-GA
Christopher WendlandChristopher Wendland
Key Hourly Manager/ Black Star Program at Dave And Buster’sKey Hourly Manager/ Black Star Program at Dave And Buster’s
Karen DillonKaren Dillon
Director, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, IncDirector, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, Inc