Jasmine Danielle Randall
Grovetown,GA
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 8 years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
9
9
years of professional experience
Work History
Implementation Project Manager
Automatic Data Processing, ADP
09.2022 - Current
- Led successful delivery and end-to-end project management of multiple concurrent inflight projects and implementations
- Responsible for development of key project deliverables (e.g., project schedule, status reports, issue logs, stakeholder alignment, budget forecasts/updates etc.)
- Assist management and Client with preventing and resolving issues that may impede project success
- Provide team members with direction and vision of engagement and related business goals, including motivating people to perform, listening to people, providing feedback, recognizing strengths, and overcoming challenges
- Lead process of gathering or confirming requirements, define project scope and develop engagement timelines / resources as needed
- Ensure consistent high-level of quality deliverables throughout all projects
- Ensure projects are managed against requirements of scope of work and manage applicable change control process
- Provide guidance and mentoring to team members as needed
- Promote teamwork and active collaboration amongst project team members
- Participate in sales/marketing processes and pre-sales activities and provide support when requested; provide internal and/or client approved project information for use in sales/marketing activities
- Conduct and publish reviews upon project completion or termination of client relationship
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
- Created implementation methodologies to control project costs and meet deadlines.
- Developed project plans identifying key issues, approaches and performance metrics.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Account Manager - B2B Business Development
Automatic Data Processing, ADP
01.2021 - 09.2022
- Supported clients with client data changes for PTO, Special Calculations, Time and Attendance schedule and 401k
- Performed new feature set up requests (Group Term Life, HSA, direct deposit, Benefit Accruals, Multi-Jurisdictions)
- Used online tools and other resources to research and respond to client inquiries requiring guidance on how to address wide variety of payroll, pay practice and payroll tax questions and situations
- Completed complex projects including calculation updates, special reports, tax amendments, company setup, troubleshooting PTO, OT, Double Time, etc
- Research historical data for adjustments needed
- Proactively communicated and reached out to client base to identify any upcoming company changes; update and collaborate with clients to address any issues or concerns
- Maintained standard operating procedure documentation for clients
- Resolved issues from Quarter and Year-end error prevention notices by working with client to determine corrections needed and generate details on changes needed for processing of additional payroll
- Participated in ideation workshops to collaborate on ideas for training improvements, mentorship programs and job learning techniques..
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Project Manager /Site Manager
AEVEX Aerospace
01.2018 - 01.2021
- Daily oversight of client communication and analysis
- Monitor scheduling, attendance and on-time performances
- Developed strong written and oral communication, organizational, and interpersonal skills
- Demonstrated proficiency in keyboard skills and utilization of MS Windows and related word processing, spreadsheet, and database software, is required
- Obtained knowledge of company policies and procedures is preferred, as well as demonstrate ability to administer variety of activities simultaneously, set priorities, and meet deadlines
- Worked in matrix organization
- Interacted with and influenced senior-level management
- Consulted, motivated, and negotiated effectively with client groups, co-workers, employees, vendors, and contractors
- Created and evaluated shift scheduling
- Automation document processing
- Quality assurance and analysis of documentation
- Conducted project strategizing, initiation, and deployment
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Product Manager/Team Leader - Project Management
United States Army
01.2015 - 01.2018
- Managed 50 personnel of varying specialties and languages in consolidated efforts
- Allocated and prioritized resources for identifying and analyzing communications
- Developed continuity products to increase efficiency and track success
- Leadership-Led projects to ensure customer scope was identified and met through working with teams of SMEs
- Led, trained, and mentored multiple teams of specialist and SMEs to detect issues with projects and acquired resources needed for successful completion
- Interpreted foreign documentation to communicate needs of all stakeholders
- Created and implemented new and innovative products tailored to the support unit’s needs and objectives
- Performed thorough review and analysis of data to detect abnormalities
- Maintained databases and activities, ensuring metadata, query, data restructuring, and development adhere to business standards.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Implemented training programs to maximise team member development and potential.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions..
Education
Certification Project Management Professional -
Purdue University Global
05.2022
Bachelor of Science - Business Administration And Management
09.2021
Skills
- Ability to possess calm demeanor when dealing with coworkers and client personnel
- Excellent communication skills, and able to understand business requirements
- Possess ability to work efficiently and patiently under pressure
- Understanding of relational databases, and quality/testing concepts
- Resource Management
- Ability to analyze detailed statistics, and summarize findings
- Interact frequently with Business Analysts, Senior Developers, and IT staff
- Project Administration
- 75 WPM
- Google Drive- Docs, Sheets, Slides, Forms
- Web- HTML, CSS, JavaScript, WordPress, Content Management Systems (CMS), code libraries
- Writing- WordPress, technical writing, journalism, research, MS Word, Google Sheets
- Project Manager Supervision
- Strategy Implementation
Timeline
Implementation Project Manager
Automatic Data Processing, ADP
09.2022 - Current
Account Manager - B2B Business Development
Automatic Data Processing, ADP
01.2021 - 09.2022
Project Manager /Site Manager
AEVEX Aerospace
01.2018 - 01.2021
Product Manager/Team Leader - Project Management
United States Army
01.2015 - 01.2018
Certification Project Management Professional -
Purdue University Global
Bachelor of Science - Business Administration And Management
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