Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasminee Marshall

Casselberry,Florida

Summary

Consistent work professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and several years of experience in environments. Focused business administrator eager to apply strong business acumen illustrated several years of related experience. Adaptable and innovative with skill for building strong networking connections.

Overview

9
9
years of professional experience

Work History

Recruiter

Source2
Winter Park, Florida
05.2024 - Current
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Sourced and screened potential candidates for open positions.
  • Developed job descriptions and postings to attract qualified applicants.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Collaborated with hiring managers to understand position requirements.
  • Referred suitable candidates to relevant departments for additional assessment.
  • Identified best practices for recruiting process improvement.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Fostered relationships with hiring managers to understand departmental hiring needs.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Business Administrator and Recruiter

Get Secured
Orlando, FL
08.2023 - 04.2024
  • Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
  • Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
  • Maintained up-to-date records of all financial transactions including invoices, receipts and expenditures.
  • Generated weekly sales reports summarizing revenue performance against targets set by the organization.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Developed recruitment strategies to attract qualified candidates for open positions.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing or benefit administration.

Scheduler

Upperline Health
Orlando, FL
04.2022 - 08.2023
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Maintained accurate records of patient appointments in computer system.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Reviewed patient medical history documents prior to appointment scheduling.
  • Resolved customer complaints in a professional manner.
  • Inputted patient data into the electronic health record system.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Assisted physicians and nursing staff by providing administrative support services.
  • Served as a liaison between patients and healthcare providers for communication purposes.
  • Adhered to organizational policies and procedures related to appointment scheduling.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Customer Service Representative and Trainer

Alliance One
Orlando, FL
11.2018 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.

Customer Service Representative and Trainer

Synchrony Financial Inc
Altamonte Springs, FL
07.2015 - 11.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed a comprehensive mentoring program to support new employees in their transition into the company.
  • Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Identified best practices for successful onboarding of new hires through personal experience sharing sessions.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Assisted with the development of online learning modules for remote learners.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.

Education

Associate of Science - Business Administration

Columbia College
Columbia, MO
05-2025

Skills

  • Talent Acquisition
  • Pre-Employment Screening
  • Applicant sourcing
  • Performance Evaluation
  • Recruitment
  • Resume scanning
  • New Hire Orientation
  • Training and Onboarding
  • Data Entry and Review
  • Business Administration
  • Complaint resolution
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Human Resources Support
  • Training planning
  • Direct Supervision
  • Scheduling
  • Typing and written communication
  • Research abilities
  • Computer Skills
  • Attention to Detail
  • Quick Learner
  • Teamwork and Collaboration
  • Compliance Monitoring

Timeline

Recruiter

Source2
05.2024 - Current

Business Administrator and Recruiter

Get Secured
08.2023 - 04.2024

Scheduler

Upperline Health
04.2022 - 08.2023

Customer Service Representative and Trainer

Alliance One
11.2018 - 03.2022

Customer Service Representative and Trainer

Synchrony Financial Inc
07.2015 - 11.2018

Associate of Science - Business Administration

Columbia College

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