Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jasmine Heiser

Edgerton

Summary

Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and patient behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities. Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Most proud of my perfect work attendance history for the last 5 plus years

Overview

18
18
years of professional experience

Work History

Correctional Officer

Mendota Mental Health Institute
Madison
10.2024 - Current
  • Assist in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Enforce institute rules and regulations while maintaining a safe environment for patients, staff, and the public
  • Prepare detailed reports documenting all relevant information related to daily operations at the facility.
  • Respond to emergency situations with appropriate force measures.
  • Perform security checks on visitors entering the facility as well as on packages being delivered to patients
  • Monitored video surveillance systems to observe patient activity throughout the institute
  • Respond to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Apply non-violent response tools and physical restraint during problematic situations.
  • Detect potential threats and quickly defuse conflicts.
  • provide excellent customer service to the public and staff when necessary.

Quality Control Lead

IKI Manufacturing
Edgerton
04.2020 - 09.2024
  • Ensured that all products were properly labeled according to applicable laws and regulations.
  • Collaborated with other departments to resolve any quality-related problems in a timely manner.
  • Evaluated existing processes for opportunities to improve efficiency while maintaining high levels of product quality assurance.
  • Analyzed nonconforming materials to determine root cause analysis and corrective action plans.
  • Maintained accurate records of all tests performed, results obtained and corrective actions taken.
  • Developed, implemented and maintained quality control systems and protocols in accordance with industry regulations.
  • Implemented preventive measures designed to reduce the number of defects found during inspections.
  • Issued Non-Conformance Reports when appropriate following investigations into defective parts or components.

Shift Lead

McDonald's Restaurant
Edgerton
06.2007 - 03.2020
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Trained new employees on company policies, procedures, and job duties.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Ensured compliance with health and safety regulations at all times.
  • Completed opening and closing duties to facilitate business operations.
  • perform excellent customer service skills at all times
  • held the title of every postition below shift lead in my extensive time here

Education

High School Diploma -

Edgerton High School
Edgerton, WI
05-2010

Skills

  • Emergency response
  • Conflict resolution
  • Report writing
  • Safety protocols
  • Surveillance monitoring
  • Non-violent communication
  • Customer service
  • Risk assessment
  • Threat detection
  • Situational awareness
  • Mental health awareness
  • Attention to detail
  • Time management
  • Self-defense techniques

Accomplishments

  • ive achieved my third degree black belt

References

References available upon request.

Timeline

Correctional Officer

Mendota Mental Health Institute
10.2024 - Current

Quality Control Lead

IKI Manufacturing
04.2020 - 09.2024

Shift Lead

McDonald's Restaurant
06.2007 - 03.2020

High School Diploma -

Edgerton High School
Jasmine Heiser