Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Jasmine Jackson

Jasmine Jackson

Shreveport,LA

Summary

Organized and dependable candidate who's successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Have leadership experience, problem solving abilities, communication skills, collaboration talent and able to work well with others or individually.

Overview

5
5
years of professional experience

Work History

Meat Department Assistant

Sam's Club
11.2020 - Current
  • Weighed, wrapped and labeled meat products for sale to grocery customers.
  • Protected consumers by consistently following food handling and safety guidelines.
  • Replenished cases through shifts to maintain consistent sales.
  • Minimized spoilage by using first-in-first-out stock management processes.
  • Upheld department presentation standards with regular cleaning.
  • Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.

Remote Customer Service Rep

Sprint
03.2020 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

Family Dollar
, LA
12.2017 - 03.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Remote Member Service Teller

USAA Bank
11.2017 - 05.2018
  • Developed written documents and reports related to programs and operations.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
  • Performed validation and testing of models to promote adequacy and reformulate models as necessary.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Handled at least 100+ calls per day to address customer inquiries and concerns

Education

High School Diploma -

Fair Park High School
LA
05.2016

Skills

  • Daily Food Preparation
  • Time Management
  • Food and Beverage Service
  • Food Packaging and Labeling
  • Stocking and Replenishing
  • Food Safety and Sanitation
  • Loss Prevention Strategies
  • Information Inputting
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Teller Transactions
  • Answering Emails
  • Solving Customer Concerns
  • Billing Adjustments and Refunds

Timeline

Meat Department Assistant

Sam's Club
11.2020 - Current

Remote Customer Service Rep

Sprint
03.2020 - 11.2020

Assistant Manager

Family Dollar
12.2017 - 03.2020

Remote Member Service Teller

USAA Bank
11.2017 - 05.2018

High School Diploma -

Fair Park High School

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Jasmine Jackson