Jasmine Jamie Johnson
Columbus,OH
Summary
Skilled in team collaboration and maintaining a welcoming environment, I consistently contributed to positive experiences through meticulous attention to detail and effective communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Westly Glen
08.2024 - 04.2025
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Daycare Teacher
Primrose Schools
10.2023 - 03.2024
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Data Entry Clerk
Healthcare Solutions
01.2022 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Customer Service Representative
Automatic Health Systems (REMOTE)
11.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
Extended Stay America
08.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
The Connection (REMOTE)
11.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
American Customer Care (REMOTE)
03.2019 - 11.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Kwik Trip Gas Station
02.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Data Entry Clerk
Oasis Landscaping Company
03.2018 - 12.2018
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
Cashier Team Lead
Holiday Gas Station
04.2016 - 02.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Environmental Services Housekeeper
Uline Shipping Supplies
06.2015 - 02.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned elevators, glass, and planters in public areas.
Receptionist
Hudson Hospital & Clinics
10.2013 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO07-2025
High School Diploma -
Penn Foster High School Online
Scranton, PA08-2012
Skills
- Customer service
- Problem resolution
- Scheduling
- Office administration
- Recordkeeping
- Teamwork and collaboration
Certification
Office Administrative Assistant Certified
Timeline
Environmental Services Housekeeper
Westly Glen
08.2024 - 04.2025
Daycare Teacher
Primrose Schools
10.2023 - 03.2024
Data Entry Clerk
Healthcare Solutions
01.2022 - 01.2023
Customer Service Representative
Automatic Health Systems (REMOTE)
11.2021 - 12.2022
Front Desk Receptionist
Extended Stay America
08.2021 - 08.2022
Customer Service Representative
The Connection (REMOTE)
11.2020 - 08.2021
Customer Service Representative
American Customer Care (REMOTE)
03.2019 - 11.2020
Assistant Manager
Kwik Trip Gas Station
02.2019 - 09.2020
Data Entry Clerk
Oasis Landscaping Company
03.2018 - 12.2018
Cashier Team Lead
Holiday Gas Station
04.2016 - 02.2018
Environmental Services Housekeeper
Uline Shipping Supplies
06.2015 - 02.2016
Receptionist
Hudson Hospital & Clinics
10.2013 - 03.2015
Bachelor of Science - Healthcare Management
Colorado Technical University
High School Diploma -
Penn Foster High School Online
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