Jasmine Lavonda Reid
Marketing Digital
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Representative
Harte Hanks
, FL
01.2020 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Agent
Liveops
Jacksonville, FL
06.2018 - 06.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Education
High School Diploma -
Flagler College
Saint Augustine, FL 05.2001 -
Skills
Complaint resolution
Sales expertise
Report preparation
Retail materials management
Technical Support
Account management
Administrative support
CRM
Multi-line phone talent
Creative problem solving
Service standard compliance
Training development aptitude
Strategic sales knowledge
Professional telephone demeanor
Timeline
Customer Service Representative
Harte Hanks
01.2020 - 12.2023
Sales Agent
Liveops
06.2018 - 06.2020
High School Diploma -
Flagler College
05.2001 -