Jasmine N. Johnson

• Implemented behavior modeling and positive reinforcement into daily routines.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Maintained accurate records of children's attendance, progress, and health concerns.
• Communicated regularly with parents regarding their child's progress or behavioral issues.
• Organized and led activities to promote physical, mental and social development.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Assisted members with questions regarding their membership

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude

• Built rapport with customers through effective and precise communication

• Awarded Customer Service Associate of the Month 4 times

• Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives