Jasmine Harris
Austell,GA
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
10
10
years of professional experience
Work History
Lead Customer Service Associate
Once Upon A Child
02.2021 - 11.2023
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Tracked sales and service activities and prepared daily reports for management review and analysis`
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Clerk
Mariano's
01.2014 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Nicholas Senn High School
Chicago, IL06.2007
Skills
- Interpersonal Communication
- Attention to Detail
- MS Office Applications
- Call Management
- Fast Learner
- Customer Correspondence
- Problem-Solving
- Positive and Friendly
Timeline
Lead Customer Service Associate
Once Upon A Child
02.2021 - 11.2023
Customer Service Clerk
Mariano's
01.2014 - 02.2021
High School Diploma -
Nicholas Senn High School