Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Software
Interests
Timeline
Hi, I’m

Jasmine Willis

Denton,TX
Jasmine Willis

Summary

Experienced and creative administrative professional with expertise in Microsoft Office 365, budgeting and management. Develops successful promotional campaigns and creates effective marketing and advertising materials. Also an attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at providing access to resources and support. Focused on delivering and propelling seamless care through consultation and active listening.

Overview

10
years of professional experience
10

Social media management

5

Website Design

20

Customer service and support

Work History

Tarrant Area Food Bank

Community Resource Specialist
07.2023 - 03.2024

Job overview

  • Improved access to State benefit application assistance for community members through proactive outreach and promotion efforts.
  • Collaborated with multidisciplinary teams to provide holistic support for individuals facing complex challenges in applying for State benefits.
  • Developed partnerships with over 20+ local organizations to increase availability of State benefit application assistance for community members in need.
  • Streamlined resource referral process, leading to more efficient assistance for clients seeking support.
  • Implemented data collection methods to track program success and inform future organizational initiatives.
  • Facilitated information sessions within thecommunity on available resources and how to navigate YourTexasBenefits.com effectively.
  • Advocated on behalf of over 50+ clients monthly when necessary to ensure fair treatment from HHSC or access to essential services that may have otherwise been denied due to barriers or discrimination faced by marginalized populations.
  • Worked closely with other non-profit organizations to identify additional resources for clients, such as housing assistance or financial support programs.
  • Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
  • Participated in community events as a representative of TAFB North, demonstrating commitment to social responsibility.
  • Promoted a welcoming environment for clients, providing compassionate assistance during their visits at the R.E.D Mobile Market.
  • Distributed food boxes and bags with carefully selected essentials to families and individuals in need at events across Denton, Cooke, & Wise counties.
  • Kept case files updated, accurate and aligned with requirements in compliance with HIPAA and HHSC standards.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Increased safety standards by conducting thorough pre-and post-trip truck and trailer inspections.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.

Transcom Worldwide USA

Technical Customer Support Specialist
05.2022 - 04.2023

Job overview

  • Promoted to Level 3 support within 6 months of employment
  • Provided continued feedback that was later implemented company-wide.
  • Provided detailed information to help customers navigate various devices and 3rd-party applications
  • Clarified customer issues and determine root cause of problems to resolve product or service complaints.
  • Assist customers with billing and account inquiries that include refund requests, payment history, adding/removing/updating information, and providing digital resources for customers for future use.
  • Maintained high customer satisfaction rating (CSATs) of at least 95% during tenure.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

TNC Services Co
Austin, TX

Owner/Senior Technical Project Manager
03.2019 - 01.2023

Job overview

  • Contracted to develop websites and pages for non-profit organizations and community-centric events as a small minority-owned/woman-owned business
  • Oversaw business operations and produced status reports outlining each project to meet milestones using software such as ClickUp, Monday, Trello, & Asana.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Oversaw up to 5 projects simultaneously without sacrificing standards.
  • Sourced, vetted, and managed vendors needed to meet and exceed projected goals.
  • Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
  • Designed landing pages that effectively conveyed brand messaging and promoted conversion goals, increasing lead generation potential.
  • Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
  • Conducted usability testing on various devices to ensure optimal viewing experiences across multiple platforms.
  • Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.

The NexCrew, LLC.
Austin, Texas

Owner/Event Lead Organizer
10.2013 - 06.2022

Job overview

  • Founded and managed a social media entertainment business, growing revenue to $18K within first year
  • Featured as one of 15 Female Professionals & Entrepreneurs in Austin Black Business Journal's Feb 2019 issue
  • Recipient of Achievement Award and listed in first publication of Achievements in Black Austin book
  • Received multiple grants and funding to maintain business operations throughout pandemic.
  • Hosted multiple events that were featured in Austin-based publications
  • Partnered with local and national businesses to run smooth, professional events, activities, and fundraisers.
  • Established and maintained partnerships with local and national brands centered around gaming, animation, TV, and content creation.
  • Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
  • Increased event attendance by strategically marketing and promoting events through various channels.
  • Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
  • Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
  • Delivered comprehensive reports on the success metrics of each event highlighting key achievements and lessons learned to inform future strategies.

Education

North Central Texas College
Corinth, TX

Associate of Applied Science from General Studies
05.2027

University Overview

  • Extracurricular Activities: 1,000 Dreams Fund 2023-2024 Student Advisory Board
  • TRIO/Student Support Services Member
  • MOS Word Certification

Skills

  • Digital Graphics Creation
  • Complex Problem-Solving
  • Senior Leadership Support
  • Hashtag Research
  • Customer Relations
  • Administrative Support
  • Project Management Abilities
  • Back Office Operations
  • Google Analytics
  • Social Media Management
  • Campaign Development

Certification

  • Certified Microsoft Office Specialist - Word & Excel

Accomplishments

Accomplishments
  • Achieved higher quality of graphics and designs by introducing Canva software for marketing tasks.
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • 1,000 Dreams Fund Student Advisory Board

Software

Microsoft Office 365

QuickBooks Pro

Oracle Data Management

Eventeny

Blackbaud

Canva

CyberLink PowerDirector 365

Adobe Acrobat

Canvas

Interests

Gaming

Content Creation

Reading

Travel

Volunteer

Timeline

Community Resource Specialist
Tarrant Area Food Bank
07.2023 - 03.2024
Technical Customer Support Specialist
Transcom Worldwide USA
05.2022 - 04.2023
Owner/Senior Technical Project Manager
TNC Services Co
03.2019 - 01.2023
Owner/Event Lead Organizer
The NexCrew, LLC.
10.2013 - 06.2022
North Central Texas College
Associate of Applied Science from General Studies

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Jasmine Willis