Jasmine O'Neal
Conway,AR
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
10.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Improved delivery accuracy by diligently checking orders before departure.
- Maintained clean and safe vehicle, contributing to positive image of company.
Team Member
A.R.K. Enterprises Of Conway, L.L.C.
07.2022 - 07.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Registered Behavior Technician
Pediatrics Plus
06.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted with medication administration and counting and pouring medications.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Organized recreational activities to assist in patient recovery.
- Assessed patient progress and reported changes to supervising physician.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
High School Diploma -
Conway High School West
Conway, AR05.2023
Skills
- Workplace Safety
- Complaint Resolution
- Cash Handling
- Equipment Operation
- Calculations and Measurements
- Following Instructions
- Mechanically Inclined
- Creativity and Innovation
- Quality Inspections
- Flexible Schedule
- Budgeting and Finance
- Complex Problem-Solving
- Product Knowledge
- Collaboration and Teamwork
- Chemical Handling
- Continuous Development
- Safety Understanding
- Attention to Detail
- Lift 80 Pounds
- Organizing Work Stations
- Clear Communication
- Computer Skills
- Goal Setting and Achievement
- Decision-Making Capabilities
- Positive Attitude
- Strategic planning
- Project management
- Leadership qualities
- Critical thinking
- Organizational skills
- Task prioritization
- Emotional intelligence
- Public speaking
- Relationship building
- Idea Development and Brainstorming
- Customer Service
- Area and Facility Cleaning
Quote
You are far too smart to be the only thing standing in your way
Jennifer J. Freeman
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsGym
I workout at the Gym after I get of work. Exercise gives me an emotional, mental, and physical relief and prepares me for the next day.
Billiards
Playing billiards helps release complex and competitive emotions while also building strategic skills.
Sewing
Sewing feeds my creativity and relaxes my mind
Certification
- CPR/AED Certification
- Registered Behavioral Technician
Timeline
Registered Behavior Technician
Pediatrics Plus
06.2024 - Current
Delivery Driver
DoorDash
10.2023 - 07.2024
Team Member
A.R.K. Enterprises Of Conway, L.L.C.
07.2022 - 07.2024
High School Diploma -
Conway High School West
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