Jasmine Jones
Detroit,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Healthcare
10.2022 - Current
- Clear and professional communication (written and verbal)
- Conflict resolution
- Customer relationship management
- Adaptability to different customer needs
- Problem-solving and critical thinking
- Diagnosing and resolving technical issues
- Step-by-step guidance and instruction
- Knowledge of help desk software
- Basic understanding of software, hardware, or networking principles
- Understanding of user experience (UX) principles
- Data entry and documentation
Teacher
New St. Paul Headstart
08.2018 - 10.2022
- Lesson planning and curriculum development
- Explaining complex concepts in an understandable way
- Differentiating instruction for various learning styles
- Coaching, mentoring, and facilitating growth
- Evaluating progress and providing constructive feedback
- Managing multiple tasks and priorities
- Meeting deadlines and handling administrative duties
- Planning and executing long-term projects
- Keeping detailed records and tracking progress
Mail Handler
United States Postal Service, USPS
02.2014 - 11.2016
- Prioritizing tasks to meet deadlines
- Managing high-volume workloads
- Working under time constraints
- Ensuring accuracy in sorting and labeling
- Identifying and correcting errors
- Following strict guidelines and protocols
Education
Some College (No Degree) - Information Technology
Wayne County Community College
Detroit, MIHigh School Diploma -
Mumford High School
Detroit, MI06.2007
Timeline
Customer Service Representative
United Healthcare
10.2022 - Current
Teacher
New St. Paul Headstart
08.2018 - 10.2022
Mail Handler
United States Postal Service, USPS
02.2014 - 11.2016
High School Diploma -
Mumford High School
Some College (No Degree) - Information Technology
Wayne County Community College